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Vision, Mission & Principles

Hope Street Youth and Family Services Ltd ("Hope Street") based in the northern and western regions of Melbourne, is one of the longest established specialist youth homelessness services in Victoria.

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Experience & Expertise

Hope Street Youth and Family Services was one of the first crisis accommodation services for young people in Victoria. Hope Street has in excess of 30 years experience in delivering youth focused programs, services and practice within the homelessness sector.

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Commitment to Excellence

Management and staff are committed to the delivery of responsive and comprehensive services to young people and our communities in accordance with the values, philosophy and standards of our organisation.

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Who We Are

  • Michelle Montague, Financial Manager
    Executive Leadership
    Michelle Montague provides expert support and guidance with the implementation of robust financial management systems, policies, procedures and practices at Hope Street.

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    Donna Bennett, CEO
    Executive Leadership
    Donna Bennett has in excess of 25 years experience managing and delivering transitional, outreach and crisis accommodation services to young people including families and she has made a significant contribution in the Homelessness Sector via capacity building, community development and systems development. Donna has established leadership and strategic development skills and has been C...

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    Jeremie Mbog Nyetam, Program Coordinator
    Client Programs
    Jeremie Mbog Nyetam commenced working at Hope Street in 2012 in the BOOST Program.  He is now the Program Coordinator of the Hope Street In Melton and Hope Street In Whittlesea programs where he manages the programs, case managers, the weekend staff, as well as casuals employed across both sites.

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    Bruce Tucker, Service Development Manager
    Executive Leadership
    Bruce Tucker joined Hope Street in June 2016 with over 25 years of experience working at various community based organisations that worked in the homelessness, out-of-home care and youth justice sectors. Bruce developed a passion for seeing something done to address the issues of youth homelessness after the release of the Burdekin Report — 'Our Homeless Children' in 1989. Bruce has wo...

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  • Christine Fagan, Youth Residential Coordinator
    Client Programs
    Christine Fagan (BA. BSW., Master Human Services and Counselling) has been working in the community sector for 20 years in various roles as community development worker, youth counsellor, team leader, group worker. She has also worked in the family violence sector, community health, disability and youth sector.

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    Fiona Rigney, Executive Administration Officer
    Executive Leadership
    Fiona Rigney (BA, BSW) is a Ngarrindjeri woman from the Ngarrindjeri nation who grew up in Adelaide, South Australia.  Professionally, Fiona has worked in a range of employment settings including in the areas of Research, Teaching, Organisational Policy and Procedure, Project Management, Administrative and Direct Social Work Practice.  Fiona has been with Hope Street for the past 8 year...

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    Bruce Tucker, Interim Operations Manager
    Executive Leadership
    Bruce Tucker joined Hope Street in June 2016 with over 25 years of experience working at various community based organisations that worked in the homelessness, out-of-home care and youth justice sectors. Bruce developed a passion for seeing something done to address the issues of youth homelessness after the release of the Burdekin Report — 'Our Homeless Children' in 1989. B...

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