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Vision, Mission & Principles

Hope Street Youth and Family Services Ltd ("Hope Street") based in the northern and western regions of Melbourne, is one of the longest established specialist youth homelessness services in Victoria.

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Experience & Expertise

Hope Street Youth and Family Services was one of the first crisis accommodation services for young people in Victoria. Hope Street has in excess of 30 years experience in delivering youth focused programs, services and practice within the homelessness sector.

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Commitment to Excellence

Management and staff are committed to the delivery of responsive and comprehensive services to young people and our communities in accordance with the values, philosophy and standards of our organisation.

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Who We Are

  • Christine Fagan, Program Manager (North East)
    Client Programs
    Christine Fagan (BA. BSW., Master Human Services and Counselling) has been working in the community sector for 20 years in various roles as community development worker, youth counsellor, team leader, group worker. She has also worked in the family violence sector, community health, disability and youth sector.

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    Michelle Montague, Financial Manager
    Executive Leadership
    Michelle Montague provides expert support and guidance with the implementation of robust financial management systems, policies, procedures and practices at Hope Street.

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    Fiona Rigney, Executive Administration Officer
    Executive Leadership
    Fiona Rigney (BA, BSW) is a Ngarrindjeri woman from the Ngarrindjeri nation who grew up in Adelaide, South Australia.  Professionally, Fiona has worked in a range of employment settings including in the areas of Research, Teaching, Organisational Policy and Procedure, Project Management, Administrative and Direct Social Work Practice.  Fiona has been with Hope Street for the past 8 year...

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    Emma Baxter, Operations Manager
    Executive Leadership
    Emma Baxter has worked in the homelessness sector for over 8 years. She has managed Initial Assessment and Planning (IAP) services in a busy inner city access point as well as managing transitional housing teams, families teams and private rental brokerage programs. She holds a Bachelor’s degree in Psychology and has also undertaken professional development in the areas of leadership, c...

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  • Donna Bennett, CEO
    Executive Leadership
    Donna Bennett has in excess of 25 years experience managing and delivering transitional, outreach and crisis accommodation services to young people including families and she has made a significant contribution in the Homelessness Sector via capacity building, community development and systems development. Donna has established leadership and strategic development skills and has been C...

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    Serap Ozdemir, Business Development and Partnerships Manager
    Executive Leadership
    Serap Ozdemir has a passion for social justice, supporting and advocating for marginalised individuals and communities for many years in the not for profit and private sector. Having worked in a diverse range of roles in the community services sector she has a track record of building and developing programs to deliver services for disadvantaged communities in metropolitan and regional ...

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See Also

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