Super hero with vision
Super hero with vision

Hope Street Youth and Family Services Ltd ("Hope Street") based in the northern and western regions of Melbourne, is one of the longest established specialist youth homelessness services in Victoria.

Two women in a meeting
Two women in a meeting

Hope Street Youth and Family Services was one of the first crisis accommodation services for young people in Victoria. Hope Street has 40 years' experience in delivering youth focused programs, services and practice within the homelessness sector.

Two young men - thumbs up
Two young men - thumbs up

Management and staff are committed to the delivery of responsive and comprehensive services to young people and our communities in accordance with the values, philosophy and standards of our organisation.

Who We Are

  • Jen McAughtrie, Operations Manager
    Executive Leadership
    Jen McAughtrie commenced at Hope Street in the role of Operations Manager in May 2019. Jen has over eleven years of senior leadership experience in the care sector focusing specifically on Criminal Justice and Family, Children and Adult Services. She most recently worked with Carers Victoria as a Senior Manager of Client Services and prior to this she was the Operations Manager at Part...

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    Sue Scott, Programs Manager (North East)
    Program Leadership
    Sue Scott commenced at Hope Street in the role of Programs Manager (North East) in March 2020 and has over 20 years' experience in the homelessness sector.

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    Donna Bennett, CEO
    Executive Leadership
    Donna Bennett has in excess of 25 years experience managing and delivering transitional, outreach and crisis accommodation services to young people including families and she has made a significant contribution in the Homelessness Sector via capacity building, community development and systems development. Donna has established leadership and strategic development skills and has been ...

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    Carla Reid, People and Culture Manager
    Executive Leadership
    Carla Reid joined Hope Street as the People and Culture Manager in March 2020. Carla has over 15 years’ experience in Human Resources, the majority of those spent in the Not for Profit Sector. Carla has an Honours Degree in Human Resources and is a member of the Australian HR Institute (AHRI).

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  • Frank Scifo, Business Development and Partnerships Manager
    Executive Leadership
    Frank Scifo commences at Hope Street in the role of Business Development and Partnerships Manager in January 2021.  Frank has accumulated more than 10 years of experience in senior leadership roles that have included sales, marketing, and business development responsibilities. Frank’s experience extends across multiple sectors including business events, learning and development, and ho...

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    Matthew Johnston, Case Manager
    Program Teams
    I have been working in the community services field, across quite varied environments, for 7 years which has proven to be both challenging and rewarding.  These areas have been composed of working with young people in correctional settings, the Education First Youth Foyer model and now as a case manager at Hope Street's Brunswick West Youth Refuge.

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    Ulrike Read, Financial Manager
    Executive Leadership
    Ulrike Read commenced at Hope Street in the role of Financial Manager in January 2019. Ulrike comes to Hope Street with more than 20 years' executive management, finance and operations experience working with large corporate and small not-for-profit organisations.

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See Also

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