The following outlines our Privacy policy in your use of this website:

Collection of your personal information

There are many aspects of the website which can be viewed without providing personal information, however, to contact Hope Street Youth and Family Services of Victoria, Australia (hereafter referred to as 'Hope Street') or to make a donation, you will be required to submit identifiable information. Hope Street understands and respects your right to information privacy and we take all reasonable measures to ensure that information collected is kept in accordance with information privacy laws.

Our website may also contain links to other websites. Hope Street is not responsible for the privacy practises of other websites so when you visit other websites from here, please read their privacy policies.

Sharing of your personal information

We may occasionally use other organisations to provide services on our behalf, including but not limited to customer freight shipping (eg the use of Australia Post to deliver any of our mailed items to you). Those organisations will be permitted to obtain only the personal information they need to deliver the service.

Use of your personal information

For each visitor to reach the website, we may collect non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the website, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic and trends.

Use of cookies

A cookie is a small text file that a web server can place on your device or browser.

When you visit our website:

  • the server creates a session cookie that is stored in a temporary memory location in your browser and contains a random string of letters and numbers. A session cookie provides a connection between the browser and web server and tells the server what pages to show the website visitor.  The cookie is deleted when the browser is closed.
  • Hope Street may analyse visits to our website through Google Analytics which sets cookies used to understand website usage and usability. By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out on this web page. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use Google's opt-out service.
  • Hope Street's website may use Google reCaptcha, a free service from Google that helps to protect websites from spam and abuse, that uses cookies.
  • Hope Street's web pages may provide social share buttons to help you more easily share our website content on social networking platforms, and videos and social media posts from social networking platforms may be embedded on our web pages.  The social networking platforms may set their own cookies.

You can change your browser settings to enable/disable cookies at any time however be aware that deleting/blocking cookies may impact your experience and functionality of the Hope Street website.  You are encouraged to read the following for further information on the cookies are set by these third party services and how to manage cookies on your device:

To control cookies through browser settings, access the 'Help' section of your browser or read How to manage and delete cookies in the most common browsers.  You may also like to view these resources: Online Safety | Google Advertising | Network Advertising Initiative | Digital Advertising Alliance

Changes to this Privacy policy

Hope Street reserves the right to make amendments to this Privacy policy at any time. If you have objections to the Privacy policy, you should not access or use this website.

Contacting us

If you have any questions about this Privacy policy and would like further information, please contact us.

Our commitment to child safety

Hope Street has zero tolerance of child abuse, neglect and harm, all aspects of online safety risks including grooming. With all allegations and safety concerns taken very seriously, investigated robustly, consistent with policies and procedures the safety of children and young people are always paramount. Read more...

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