The following outlines our Privacy policy in your use of this website:

Collection of your personal information

There are many aspects of the website which can be viewed without providing personal information, however, to contact Hope Street Youth and Family Services of Victoria, Australia (hereafter referred to as 'Hope Street') or to make a donation, you will be required to submit identifiable information. Hope Street understands and respects your right to information privacy and we take all reasonable measures to ensure that information collected is kept in accordance with information privacy laws.

Our website may also contain links to other websites. Hope Street is not responsible for the privacy practises of other websites so when you visit other websites from here, please read their privacy policies.

Sharing of your personal information

We may occasionally use other organisations to provide services on our behalf, including but not limited to customer freight shipping (eg the use of Australia Post to deliver any of our mailed items to you). Those organisations will be permitted to obtain only the personal information they need to deliver the service.

Use of your personal information

For each visitor to reach the website, we may collect non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the website, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic and trends.

Use of cookies

A cookie is a small text file that a web server can place on your device or browser.

When you visit our website:

• the server creates a session cookie that is stored in a temporary memory location in your browser and contains a random string of letters and numbers. A session cookie provides a connection between the browser and web server and tells the server what pages to show the website visitor.  The cookie is deleted when the browser is closed.
• Hope Street may analyse visits to our website through Google Analytics which sets cookies used to understand website usage and usability. By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out on this web page. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use Google's opt-out service.
• Hope Street's website may use Google reCaptcha, a free service from Google that helps to protect websites from spam and abuse, that uses cookies.
• Hope Street's web pages may provide social share buttons to help you more easily share our website content on social networking platforms, and videos and social media posts from social networking platforms may be embedded on our web pages.  The social networking platforms may set their own cookies.

You can change your browser settings to enable/disable cookies at any time however be aware that deleting/blocking cookies may impact your experience and functionality of the Hope Street website.  You are encouraged to read the following for further information on the cookies are set by these third party services and how to manage cookies on your device:

To control cookies through browser settings, access the 'Help' section of your browser or read How to manage and delete cookies in the most common browsers.  You may also like to view these resources: Online Safety | Google Advertising | Network Advertising Initiative | Digital Advertising Alliance

Changes to this Privacy policy

Hope Street reserves the right to make amendments to this Privacy policy at any time. If you have objections to the Privacy policy, you should not access or use this website.

Contacting us

If you have any questions about this Privacy policy and would like further information, please contact us.

Our commitment to child safety

This website has been developed by Hope Street Youth and Family Services of Victoria, Australia (hereafter referred to as 'Hope Street') and is provided as a service to the public (hereafter referred to as 'website users') to learn about our organisation, and about homelessness issues affecting, in particular, young people and young families within the state of Victoria, Australia.

1. The content of material available on this website is copyrighted by Hope Street, unless otherwise indicated. All rights are reserved and content may not be reproduced, downloaded (with the exception as outlined in point 2 below), printed (with the exception as outlined in point 3 below), disseminated, published, or transferred in any form or by any means, except with the prior written permission of Hope Street. Requests for permission to reuse copyrighted content should be submitted to Hope Street via this website's Contact page

2. While no part of the website may be reproduced without the prior written permission of the copyright owner(s) (unless otherwise stated), materials available for download from the Hope Street website may be downloaded for personal use, for educational use (ie student/school purposes), or for non-commercial use where this is in direct relation to the assistance of homeless and at risk clients (eg by service providers to facilitate and support their work with such clients in Australia). All other use is prohibited (except to the extent permitted by law)

3. While no part of the website may be reproduced without the prior written permission of the copyright owner(s) (unless otherwise stated), content on this website may be printed for personal use, for educational use (ie student/school purposes), or for non-commercial use where this is in direct relation to the assistance of homeless and at risk clients (eg by service providers to facilitate and support their work with such clients in Australia). All other use is prohibited (except to the extent permitted by law)

4. Information and material on the Hope Street website is assembled and presented in good faith and do not necessarily reflect the views of Hope Street

5. Hope Street is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the website. It is the responsibility of website users to seek independent professional advice for their specific circumstances

6. While the information contained within the website is periodically updated in the endeavour to keep the website current and accurate, no guarantee is given that the information provided on this website is correct, complete, and up-to-date. Information provided on the website may change at Hope Street's discretion and we reserve the right to make those changes at any time without notice

7. Any links on the Hope Street website to third-party websites, resources and materials, products and services do not constitute an endorsement by Hope Street of the parties, of their views or of their material, products and services, and Hope Street does not take any responsibility for the accuracy or content of information contained within these. Hope Street has not investigated any claims made by any product or service displayed on the website

8. Hope Street does not accept responsibility for the function of any websites being linked to from this website. Likewise, while every effort is made to keep the Hope Street website functional, Hope Street is not responsible for and will not be liable for the website being temporarily unavailable due to technical issues beyond Hope Street's control

9. We do not guarantee that the servers that make this website available will be free of errors, viruses/malware or other technical issues. It is the responsibility of website users to make adequate provision for protection against such threats. It is recommended that website users scan any downloaded files prior to usage

10. We welcome links to the Hope Street website from other websites, however such links can in no way be construed to be an endorsement of an organisation's or individual's products or services, and the link on any offline/online material must not create the false impression that Hope Street is associated with or is a sponsor of the organisation or individual, or of the offline/online material, including a website, in which the link appears

11. The information, including contact details, for Hope Street and any other organisations/individuals provided on the website, is not permitted to be used for any other purpose, including that of:

    1. harassing, stalking, threatening, spamming or unreasonably contacting an organisation/individual
    2. issuing unsolicited material, including, but not limited to, advertising, political, religious or commercial material
    3. disseminating defamatory, pornographic, discriminatory, offensive or illegal material
    4. distributing material that breaches third party intellectual property rights or any other applicable law
    5. creating a false identity in order to mislead others as to the identity of the sender or the origin of a message

12. Any prices that may be displayed on our website are in Australian dollars

13. Hope Street reserves the right to make amendments to this Disclaimer at any time. If you have objections to the Disclaimer, you should not access or use this website

Social Media

The social media channels used by Hope Street Youth and Family Services of Victoria, Australia (hereafter referred to as 'Hope Street') are positive places where you can:

• Feel comfortable connecting and sharing with others
• Learn more about the issues affecting young people and young families who are homeless or at risk of being homeless – and how you can help
• Find out who we are and what we do

If you are a young person or a young family who is (at risk of being) homeless, please find and contact your nearest Homelessness Access Point.

View our website pages for further information or general enquiries about Hope Street.

We reserve the right to remove any posts that are:

• Discriminatory, demeaning or inflammatory
• Obscene or use graphic sexual language
• Dogmatic, such as setting out courses of action as "the only way"
• Defamatory or overly critical of individuals, services or organisations
• Unlawful or inciting others to break the law
• Providing misleading, inaccurate, inappropriate or unhelpful advice/information, eg blaming a person for being homeless or experiencing depression
• Offensive, harmful or distressing for any other reason
• Considered as spam
• Posted for commercial purposes

Hope Street does not condone cyber-bullying and will report this via the relevant social media channel, where necessary.

We will also remove any unsolicited posts promoting organisations, products and services. No product or service will be posted on our social media channels.

Our social media channels are not normally administered out of business hours, over the weekend or on public holidays.

Hope Street can take no responsibility for any interactions social media users may have on or off our social media channels.

Website

Please refer to our Privacy & Safety and Disclaimer pages for further information about your use of this website.