Two young women

The Hope Street First Response Youth Service is an innovative new model designed to respond to youth homelessness via a place-based approach in the north-western growth corridor of Melbourne. The service consists of two components – a youth refuge providing supported crisis accommodation, and a mobile outreach service available 365 days per year including after hours:

In 2021-2022 Lirata Consulting conducted an extensive research evaluation of the First Response Youth Service model. Through interviews, focus groups and surveys, the evaluation gathered input from over 100 stakeholders including young people, staff, managers, service delivery partners, community partners, funders and others. The evaluation also undertook detailed analysis of quantitative and documentary data. Evaluation findings address the model, the refuge facility, service development and implementation processes, client outcomes, and Social Return on Investment (SROI). The final report was released in March 2023 at the Annual Celebration Event: From surviving to thriving.

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