Hope Street worker with young person

Co-located at the Hope Street refuge in Brunswick West, the Youth Support Service is a proactive case management program. It also provides outreach support to past residents who have transitioned into new accommodation. The client-centred case management approach encompasses trauma-informed practice with a focus on empowerment, wellbeing, positive housing outcomes, engagement and participation.

Young people are also assisted to access external funding such as Private Rental Brokerage or Housing Establishment Funds for tenancy expenses, tenancy settlement, or emergency accommodation. The service is designed to provide young people with intensive case management for a period of six weeks, though many clients receive longer support periods1 due to the complexity of their situation.

What does the program offer?

  • Crisis accommodation
  • Intensive individualised support to promote capacity building and maximise outcomes for young people
  • Living Skills Program
  • Connection to the local community through employment, education, personal and citizenship opportunities

How can young people enter this program?

Young people must be:

  • 16 - 25 years of age
  • either accommodated at the Brunswick West refuge or who have moved on whilst settling into new accommodation
  • linked to the North and North-West Metropolitan region of Melbourne

Please contact your nearest access point(s) listed on this page to find out more about entering this program.


  • 48 young people supported
  • 55 support periods1
  • Average support period of 97 days
  • Annual target exceeded by 23%

Learn more about the young people supported, and our impact, from the report below.



  1. A support period is the length of time during which a client receives services from Hope Street. The support period ends when the client stops receiving those services, eg they exit one of our programs. Sometimes a young person/family (at risk of) experiencing homelessness requires more than one support period to ensure that they have every opportunity to secure stable accommodation and remain connected to their families, networks, education and employment. ↩
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