Youth Residential Support Worker - Brunswick West (2 positions available)

Youth Residential Support Worker (2 positions available) - Brunswick West

Hope Street Youth and Family Services

Job description

ABOUT HOPE STREET

Hope Street Youth and Family Services Limited ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

ABOUT THE ROLE

We are looking for an experienced and motivated Youth Residential Support Worker for a part-time role for the Youth Residential Service, that will be available to work 45 hours per fortnight and 36 hours per fortnight (please refer to the rosters below for more details). The Youth Residential program provides crisis accommodation and 24/7 support to young people and young families who reside in the Hope Street refuge in Brunswick West.

Service delivery is based on the enhanced youth refuge model aiming to improve outcomes for young people as a part of a homelessness prevention approach. You will contribute to the safe place where young people and their children are supported to move from a situation of crisis, uncertainty and risk to a situation of calm and empowerment to make decisions about their own lives.

On a day-to-day basis you will:

• provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training;
• assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing, general living skills and recreational activities; and
• complete client file notes as needed and assist with administration duties to help operations run smoothly.

• Foster a safe space, assist and motivate young people to be at their best day to day and to achieve their self-determined goals. This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high-performing team achieving quality outcomes with young people and young families.

Roster 1 (45 hrs per fortnight):

Week1:

• Monday -4:00pm – 11:30pm (sleepover); Tuesday -7:30am – 9:00am.
• Wednesday- 4:00pm – 11:30pm (sleepover); Thursday -7:30am – 9:00am
• Friday -4:00pm – 11:30pm(sleepover); Saturday 7:30am – 9:00am

Week 2:

• Monday -4.00pm – 11.30pm (sleepover); Tuesday -7.30am – 9.00am.
• Wednesday- 4:00pm – 11:30pm (sleepover); Thursday -7:30am – 9:00am

Roster 2 (36 hrs per fortnight):

            Week 1 & 2:

•  Tuesday-4.00pm – 11.30pm (sleepover); Wednesday -7.30am – 9.00am.
• Friday -4:00pm – 11:30pm(sleepover); Saturday 7:30am – 9:00am

WE CAN OFFER YOU

• Part-time position with attractive penalty rates
• Leading purpose driven NFP organisation 
• Experienced supportive team
• NFP salary packaging up to $18,550 of your salary tax free
• Close to public transport and free street parking

ABOUT YOU

• You have a bachelor’s degree or are you in your final year of a Social Work, Youth Work, or any other relevant health/ welfare related qualifications

•  You have work experience in youth focused practice frameworks such as strengths based or trauma informed practice.
• You have experience or knowledge of crisis accommodation settings including but not limited to youth homelessness.
• You have sector knowledge or experience understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
•  You pride yourself on your ability to motivate and advocate for clients to achieve outcomes.
• Are you competent using the full suite of Microsoft applications.

If you have experience working with young people in delivering effective youth-focused trauma-informed services, we want to hear from you!

HOW TO APPLY

• Please refer to the Position Description attached.

• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham Program Manager Northeast  
• Only shortlisted candidates will be contacted
• When applying for this role, please specify which roster you are applying for in your cover letter.
• Applications close on 20^th October 2025 at 5 PM. Apply now! We are shortlisting as received!

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department   or call Program Manager (Northeast), Hang Pham on 0411287902.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

If you require workplace modifications, please advise so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply. 

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

BOOST Case Manager

Case Manager - BOOST

Hope Street Youth and Family Services

Job description

• Exciting inner-city role, based in Brunswick West
• Be Part of Our Growth!

WE CAN OFFER YOU

• A passionate purpose-driven NFP organisation + experienced supportive team
• Opportunity to be part of exciting growth
• Wellbeing initiatives include 2 days per year paid time for wellbeing purposes
• A permanent part-time (50 hours) position with attractive penalty rates for afternoon shifts and evening 
• NFP salary packaging up to $18,550 of your salary tax-free
• Close proximity to Public Transport and street parking

ABOUT HOPE STREET

Hope Street Youth and Family Services Limited ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

THE BOOST PROGRAM

The BOOST Program provides case management to young people aged 16-25 who are homeless or at risk of homelessness and who have complex needs, dual diagnosis and challenging behaviour/s. The target group includes young people who are parenting and/or expecting birth.

The BOOST Program provides services to young people in crisis, short stay 7 night bed, supports young people in outreach (up to 3 months of service) and operates on weekdays, weeknights and Saturdays 9-5 pm, so that young people can be offered an intensive and responsive service.

ABOUT THE OPPORTUNITY

We are looking for a dedicated Youth Specialist for a permanent part-time position working a regular fortnightly work pattern in Brunswick West. In this role you will provide specialist case management support to young people and their families, within a holistic client focused approach that includes housing, health, employment, education and community participation.

You will proactively engage, motivate and support the young person to identify and work towards achieving their goals. Your relationships with key support services will enhance young people’s connections to those services. You will maintain accurate client records compliant with DFFH requirements.

ABOUT YOU

• A bachelor’s degree in Social Work, Youth Work, Social Sciences or relevant Health Sciences degree.
• Demonstrated experience and highly engaging to respond to young people with needs via responsive outreach model, and case management framework.
• Strong experience in Case Management, Child, Youth and Family Services.
• Extensive experience of current theoretical approaches and frameworks for working with highly vulnerable young people and their families, including strengths-based approaches.
• Strong ability to capacity build with diverse and inclusive community services e.g. LGBTQI, Drug & Alcohol, Policing Units (proactive units) Legal services, Indigenous Services.
• Strong ability to engage, motivate and support young people with complex needs within a case management framework and client-centred strengths-based, trauma-informed practice.
• Strong relationship building skills which enables you to motivate young clients to achieve meaningful goals within a case management framework.
• Highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
• Strong competency using Microsoft and Case management applications.

HOW TO APPLY

• Please download the position description.

• Click 'Apply Now'.
• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham, Program Manager Northeast.
• Only shortlisted candidates will be contacted.
• Application closing on Tuesday, 7^th October 2025. Apply now! We are shortlisting as received!

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department:  using the subject line: Case Manager - BOOST enquiry via EthicalJobs or phone our Program Manager Northeast, Hang Pham on 0411287902.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Youth Case Manager - Melton

Youth Case Manager - First Response Youth Residential Service - Melton

Hope Street Youth and Family Services

ABOUT HOPE STREET

Hope Street Youth and Family Services Limited ("Hope Street") is a leading specialist youth homelessness services in Victoria with over 40 years’ experience in delivering services to young people and young families in the western and northern growth corridors of Melbourne.
Hope Street First Response Youth Support Service in Melton is a new innovative program funded by the State Government in response to youth homelessness in the growth corridor of the City of Melton.

If you have extensive case management experience and you pride yourself on your strengths based, solutions focused approach and value the opportunity to make a real difference in a young person's life, we want to hear from you!

ABOUT THE OPPORTUNITY

We are looking for a positive and dedicated Case Worker for a full-time (FTE 1.0, 76 hrs per fortnight) position in Melton.

In this role you will:

Provide short term intensive case management services to young people, responding to their immediate (emergency) and short-term needs within a holistic client focused approach; including housing, health, specialist health, employment, education and training, family/significant relationships, legal, community linkages and/or participation.

Proactively engage, motivate and support the young person to develop interdependent, sustainable life options with a focus on achieving their case plan goals.

Build your relationships with key support services will enhance young people’s connections to those services and you will maintain accurate client records compliant with DFFH requirements.

Be available to work a fortnightly roster Monday to Saturday

Please refer to the Position Description attached for more information about the role.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.

WE OFFER:

A new purpose-built refuge service located in Melton close to transport.

Collaborative case management and community support team.

Full-time position with attractive penalty rates.

NFP salary concession - Receive up to $18,550 of your salary tax free.

ABOUT YOU

You have a bachelor’s degree qualification in Social Work, Youth Work, Human Services or other health/welfare related area.

You are a motivated case manager with 3 years’ experience ideally working with youth.

You have an understanding of the youth homelessness service system and allied services best placed to support and divert young people from homelessness.

You have great relationship building skills which enables you to motivate young clients in crisis settings to achieve meaningful goals within a case management framework.

Your friendly and cooperative nature means that you can build relationships quickly with key stakeholders in the community.

You have highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.

You are highly competent using Microsoft applications and Case Management Software.

HOW TO APPLY

Please refer to the Position Description attached.

Please provide a cover letter, statement addressing the selection criteria and resume.

Please note applications that do not address the selection criteria will not be shortlisted.

Please address your cover letter to: Sue Watt, Program Manager, Northwest

Only shortlisted candidates will be contacted.

Apply now! We are shortlisting as received! Application closing on 02/10/2025 at 5pm.

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department using the subject line: Youth Case Manager - First Response Youth Residential Service - Melton enquiry via Ethical Jobs or phone our Program Manager Northwest, Sue Watt on 0481199344

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.