Youth Residential Support Workers

Youth Residential Support Workers

Hope Street Youth and Family Services

Location- First Response Whittlesea Youth Service

• Exciting opportunity in growth organisation
• Leverage your experience and grow exemplary services for vulnerable youth in this demand area of outer Melbourne (vibrant and expanding municipality of Whittlesea)

BENEFITS

• Wellbeing initiatives: Wellbeing (STAR Leave Days), Wellbeing staff group
• Generous development opportunities

ABOUT US

Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families

ABOUT THE OPPORTUNITY

We are looking for a positive and dedicated Youth Worker for a part-time role for the Youth Residential Service, that will be available to 45 hours per fortnight (please refer to the attached roster for more details).

Week 1:

• Monday 7.30am – 9.00am; Tuesday. 4.00pm – 11.30pm (sleepover)
• Wednesday 7:30am – 9:00am; Thursday 4:00pm – 11:30pm (sleepover)
• Friday 7:30am – 9:00am

Week 2:

• Monday 4:00pm – 11:30pm (sleepover); Tuesday 7.30am – 9.00am
• Friday 4:00pm - 11:30pm (Saturday); Saturday 7.30am – 9.00am
• Sunday 4:00pm – 11:30pm (sleepover)

ON A DAY-TO-DAY BASIS, YOU WILL:

• Provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training.
• Assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing, general living skills and recreational activities.
• Complete client file notes as needed and assist with administration duties to help operations run smoothly.
• Motivate young clients to achieve meaningful goals and make a real difference in young people’s lives.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high-performing team achieving quality outcomes for young people and young families.

ABOUT YOU

• You have a bachelor’s degree or are you in your final year of a Social Work, Youth Work, or relevant Social Science related qualification
• You have demonstrated knowledge of youth-focused practice frameworks such as strengths-based or trauma-informed practice
• You have highly developed communication skills including relationship building, problem solving and report writing
• You pride yourself on your ability to motivate and advocate for clients to achieve outcomes
• You are highly competent using the full suite of Microsoft applications
• You are able to maintain accurate confidential administrative records and progress notes

WE CAN OFFER YOU

• Purpose-driven NFP organisation + A new purpose-built youth refuge in South Morang

• A collaborative, dedicated, and highly motivated team focused on achieving positive outcomes with young people and young families.

• NFP salary packaging up to $18,550 of your salary tax free
• Family-friendly + close proximity to public transport or street parking

How to Apply

• Please download the attached position description.

• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham, Program Manager Northeast.
•  Application closing on Monday,16^th June at 5pm. Apply Now! We are shortlisting as received.

If you are a youth worker with experience in delivering effective youth-focused services to young people in a crisis accommodation setting, we want to hear from you!

NEXT STEPS

If you have any questions about this role, please contact our People and Culture department at  or phone our Program Manager North-East, Hang Pham on 0411 287 902.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street, we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child-safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

The health and safety of our team and communities is paramount to Hope Street Youth and Family Services.

Youth Counsellor / Reconciliation Practitioner

Youth Counsellor / Reconciliation Practitioner

Hope Street Youth and Family Services

Job description

ABOUT US

Hope Street Youth and Family Services Limited ("Hope Street") is a leading specialist youth homelessness services in Victoria with over 40 years’ experience in delivering services to young people and young families in the western and northern growth corridors of Melbourne.

The Youth Reconciliation program offers one-to-one counselling and support so that young people can establish and maintain constructive relationships with family and broader support networks.

ABOUT THE OPPORTUNITY

We are seeking an experienced and dedicated Youth Counsellor with sound experience in providing counselling services to young people and their families. In this role you will utilise a solution focused, strengths-based approach to provide short-term counselling and support services (maximum three months) to Hope Street’s clients. In addition, you will have the opportunity to facilitate a range of workshops and presentations with young people as well as conduct presentations for staff for capacity building.

Please refer to the attached Position Description for more information about the role.

ABOUT YOU

You have a bachelor’s or master’s degree of a Social Work, Counselling, Psychology related qualification.

You have at least 2 years of experience in providing youth counselling services.

You have a sound understanding of youth homelessness and pride on your ability to build relationship quickly with your client group.

You greatly enjoy strengthening the capacity for young people to live interdependently and supporting a young person to achieve the maximum degree of self-reliance, stability and self-determination.

You are highly competent using the full suite of Microsoft applications.

You are able to maintain accurate confidential administrative records and progress notes.

If this role sounds like a good fit for you, we encourage you to apply.

WE CAN OFFER YOU

Work for a growing, purpose driven organisation + Contemporary, supportive team

Autonomous role + Regular clinical supervision from an experienced psychologist

NFP salary packaging up to $18,550 of your salary tax free.

0.9 EFT role based at South Morang and working in Brunswick West close to Public Transport and Urban cafes

HOW TO APPLY

• Please refer to the Position Description attached below.

• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Sue Scott, Operations Manager.
• Only shortlisted candidates will be contacted.
• Applications closing Monday, 23^rd June 2025 at 5 pm. Apply now! We are shortlisting as received!

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department at or phone our Operations Manager, Sue Scott on 0481 967 404.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

If you require workplace modifications, please advise so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Case Manager - Youth Specialist - Whittlesea

Case Manager - Youth Specialist - Whittlesea

Hope Street Youth and Family Services

Job description

• First Response Whittlesea Youth Service (Refuge and Outreach)
• Hope Street Youth and Family Services
• Exciting opportunity in growth organisation
• Leverage your experience and grow exemplary services for vulnerable youth in this demand area of outer Melbourne (vibrant and expanding municipality of Whittlesea)

BENEFITS

• Wellbeing initiatives; Wellbeing (STAR Leave Days), Self-care staff group
• Generous development opportunities

ABOUT US

Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families

We are looking for a positive and dedicated person who will:

• Provide intensive case management services to a young person and their children within a holistic client focused approach; including: housing, health, specialist health, culture, employment, education and training, family/significant relationships, legal, community linkages and/or participation;
• Proactively engage, motivate and support the young person to develop interdependent, sustainable life options with a focus on achieving their case plan goals;
• Maintain your relationships with key support services will enhance young people’s connections to those services; and
• Maintain accurate client records compliant with DFFH and Hope Street requirements.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.

ABOUT YOU

• You have a bachelor’s qualification in Social Work, Youth Work, or other health/welfare related qualifications.
• You are a motivated case manager with 2 years’ experience ideally working with youth. You have an understanding of the youth homelessness service system and allied services best placed to support and divert young people from homelessness.
• You have great relationship building skills which enables you to motivate young clients in transitional settings to achieve meaningful goals within a case management framework.
• Your friendly and cooperative nature means that you can build relationships quickly with key stakeholders in the community.
• You have highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
• You are highly competent using Microsoft applications and Case Management Software.

WE OFFER

• Purpose-driven medium NFP organisation + A new purpose-built youth refuge

• Be a part of a collaborative case management and community support team.
• Receive up to $18,550 of your salary tax free due to NFP salary concessions.
• Immediate start required.

How to Apply

• Please refer to the Position Description attached.

• Please provide a cover letter, statement addressing the selection criteria and resume.
• Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Sue Watt, Program Manager.
• Only shortlisted candidates will be contacted.

Application closing on Tuesday,10^th June 2025 at 5pm - Apply now! We are shortlisting as received!

Enquiries

If you have any questions about this role, please contact our People and Culture   or phone our Program Manager, Sue Watt on 0481199344. (Monday to Friday 9am to 5 pm)

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Team Leader - Whittlesea

Team Leader - First Response Youth Service in Whittlesea

Hope Street Youth and Family Services

Job description

• Exciting Leadership opportunity in growth organisation
• Brand new facility: support your team at our purpose-designed, state of-the-art facility
• Leverage your experience and grow exemplary services for vulnerable youth in this demand area of outer Melbourne (vibrant and expanding municipality of Whittlesea)

Benefits

• Full time with option to work over 9-day fortnight
• Wellbeing initiatives: Wellbeing (STAR Leave Days), Self-care staff group
• 5% Over award payment
• Generous development opportunities

ABOUT US

Hope Street Youth and Family Services Limited ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision for a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people to make a difference in the lives of young people and young families.

ABOUT THE ROLE

We are seeking a determined and highly motivated Team Leader that can join the Program and Leadership team to deliver quality youth focused outcomes.

As the Team Leader of the First Response Youth Support Service, you will be part of an exciting and innovative new model and purpose-designed centre created to respond to youth homelessness via a place-based approach in the north-eastern growth corridor of Melbourne. Our new centre located at South Morang, where you will be based, opened in January 2025.

You will be proactive in leading and managing the components of the service:

A youth refuge providing supported crisis accommodation. Reporting to and supported by the Programs Manager, you will:

• Provide leadership and direction to a high functioning Youth Residential Support Worker team and case management team who have the responsibility for the day-to-day operations of our purpose-built youth centre.
• Ensure compliance in all operational areas including service delivery, risk management and quality improvement for clients and staff; and
• Establish a culture of service excellence where optimal outcomes for young people are achieved.

This is an excellent opportunity to join an organisation where you can have a real impact, help establish and be part of a high performing team achieving quality outcomes in the community and delivering client-centred crisis responses.

To find out more about the specifics of this role, please read full position description, attached.

WE ALSO OFFER

• Purpose-driven medium NFP organisation + A new purpose-built youth refuge under construction and due for completion July/August 2024 in South Morang

• A collaborative, dedicated, and highly motivated team focused on achieving positive outcomes with young people and young families.
• Full time (38 hours per week) with a flexible work arrangement option to spread the hours over 9 days/fortnight.
• NFP salary packaging up to $18, 550 of your salary tax free
• Generous salary package of $98,553 – $103,013 inc. 5% over Award payment plus super
• 5 weeks of Annual Leave
• On-call duties shared amongst 5 staffs with minimum recall to sites.

ABOUT YOU

You will have:

• A bachelor's degree qualification in Social Work, Youth Work, or other health/welfare related qualification.
• Minimum of 2 years' experience in team leadership, supervision of staff and program development.
• Demonstrated background of trauma informed frameworks and understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
• Strong people management skills and ability to deliver effective client-centred services to young people in crisis within a case management framework and therapeutic approaches within a multi-disciplinary team.
• Strong relationship building skills which has seen you motivate a team and young people to achieve quality outcomes.
• Highly developed communication skills at all levels specifically in active listening, negotiation, problem solving and report writing.
• Proficiency in Microsoft office applications, client data and reporting systems.

This is the role for you if you are a Team Leader looking to be a part of dynamic and innovative youth focused organisation, and passionate team.

If you have strong leadership qualities, people management skills and demonstrated knowledge of the risk and protective factors impacting young people experiencing or at risk of homelessness, apply now!

Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.

HOW TO APPLY

Please refer to the Position Description attached below.

Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.

Please address your cover letter to: Sue Scott, Operations Manager.

Only shortlisted candidates will be contacted.

Application closing on Tuesday,10^th June 2025 at 5pm -Apply now! We are shortlisting as received!

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department
at , or phone our Operations Manager, Sue Scott on 0481967404.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Team Leader - Northeast

Team Leader – North - East

Hope Street Youth and Family Services

Job description

• Fantastic leadership opportunity within a fast growing, contemporary NFP
• Permanent Full-time working 10 days over 9 days between the hours of 8 am and 6 pm with a negotiated day off
• Growth opportunity
• Wellbeing initiatives; Wellbeing (STAR Leave Days), Self-care staff group
• Receive an attractive salary with salary packaging + 5 weeks annual leave
• Over award payment

ABOUT US

Hope Street Youth and Family Services Limited ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision for a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

ABOUT THE ROLE

Are you a passionate leader ready to empower a dedicated team making a real difference in the lives of young people experiencing homelessness? We are looking for an experienced and motivated Team Leader to guide and inspire our frontline staff, ensuring young people receive the support they need to build brighter futures.

In this role, you will lead a dynamic team of youth workers and case managers, fostering a positive and motivated culture. You will play a key role in driving change by shaping and developing programs that provide young people with stability, life skills, and opportunities for independence. As a leader, you will support staff in their professional growth, ensuring they have the tools and confidence to excel in their roles.

This is an exciting opportunity to take on a leadership role with heart. More than just management, this position allows you to be a role model and advocate for young people. No two days are the same in this fast-paced, purpose-driven environment, where you will collaborate with passionate professionals to deliver innovative and effective support services.

If you are a strong leader with a commitment to social impact and a desire to shape the future of youth homelessness services, we’d love to hear from you.

You will be proactive in leading and managing two components of the service:

• Outreach service.
• A youth refuge providing supported crisis accommodation.

Reporting to and supported by the Programs Manager, you will:

• Provide leadership and direction to a high functioning BOOST Outreach team (3 Case Managers) and the Crisis Accommodation team (6 Residential Youth Support Workers and 2 Case Managers).
• Hold responsibility for the day-to-day operations of our purpose-built youth refuge and the mobile outreach service.
• Ensure compliance in all operational areas including service delivery, risk management and quality improvement for clients and staff.
• Establish a culture of service excellence where optimal outcomes for young people are achieved.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes in the community and delivering client-centred crisis responses.

To find out more about the specifics of this role, please read full position description, attached.

WE ALSO OFFER

• A collaborative dedicated and highly motivated team focused on achieving positive outcomes with young people and young families.
• Full time (38 hours per week) with a flexible work arrangement option to spread the hours over 9 days/fortnight.
• NFP salary packaging up to $18,550 of your salary tax free.
• Generous salary package of $98,553 – $103,013 inc. 5% over Award payment plus super.
• 5 weeks of Annual Leave.
• On-call duties shared amongst 5 staffs with minimum recall to sites.
• Close proximity to public transport or street parking.

ABOUT YOU

You will have:

• A bachelor's degree qualification in Social Work, Youth Work, Psychology, or other health/welfare related qualification.
• Minimum of 2 years' experience in team leadership, supervision of staff and program development.
• Demonstrated background of trauma informed frameworks and understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
• Strong people management skills and ability to deliver effective client-centred services to young people in crisis within a case management framework and therapeutic approaches within a multi-disciplinary team.
• Strong relationship building skills which has seen you motivate a team and young people to achieve quality outcomes.
• Highly developed communication skills at all levels specifically in active listening, negotiation, problem solving and report writing.
• Proficiency in Microsoft office applications, client data and reporting systems.

This is the role for you if you are a Team Leader looking to be a part of dynamic and innovative youth focused organisation, and passionate team.

If you have strong leadership qualities, people management skills and demonstrated knowledge of the risk and protective factors impacting young people experiencing or at risk of homelessness, apply now!

Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.

HOW TO APPLY

• Please refer to the Position Description attached.

• Please provide a cover letter, statement addressing the selection criteria and resume.
• Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham, Program Manager North-East
• Only shortlisted candidates will be contacted.

Application closing 9th June 2025 -Apply now! We are shortlisting as received! Click "Apply Now" to apply.

NEXT STEPS

If you have any questions about this role, please contact our People and Culture department at , or phone our Program Manager North-East, Hang Pham 0411 287 902.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.