Youth Support Service Case Manager

Youth Support Service Case Manager - Youth Homelessness 

Hope Street Youth and Family Services 

Job description 

Be Part of Our Growth! 

WE CAN OFFER YOU 

• A passionate, purpose-driven NFP organisation + experienced supportive team 

• Opportunity to be part of exciting growth 

• Wellbeing initiatives include paid leave for wellbeing purposes 

• Permanent part-time position, offering 60.8 hours per fortnight. 

• Four days per week 

• NFP salary packaging up to $18,550 of your salary tax-free 

• Close proximity to public transport and street parking 

About Us 

Hope Street Youth and Family Services Ltd ("Hope Street") has over 45 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness. 

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families. 

We are a multidisciplinary team committed to the delivery of responsive and comprehensive services to young people and our communities. Our values are Fairness, Collaboration, Social Justice, Integrity, Diversity, and Hope. 

THE YOUTH SUPPORT SERVICE (YSS) 

The YSS Program provides tailored case management support to young people aged 16–25 who are experiencing or at risk of homelessness. The program works alongside young people with complex needs, including dual diagnosis and behaviours of concern, supporting them to build stability, strengthen their wellbeing, and achieve positive outcomes. The target group includes young people who are parenting and/or expecting birth. 

ABOUT THE OPPORTUNITY 

We are looking for a dedicated Youth Case Management Specialist for a  permanent part-time position working a regular fortnightly work pattern, in  Brunswick West. 

In this role you will provide case management support to young people and their families, within a holistic client focused approach that includes housing, health, employment, education and community participation. You will proactively engage, motivate and support the young person to identify and work towards achieving their goals. 

Your relationships with key support services will enhance young people’s connections to those services. You will maintain accurate client records compliant with DFFH requirements. 

ABOUT YOU 

• A bachelor’s degree in Social work, Youth Work, Human or Community Services, or other health/welfare related qualifications. 

• Demonstrated experience and highly engaging to respond to young people with needs via responsive outreach model, and case management framework. 

• Strong experience in case management, child, youth and family services. 

• Extensive experience of current theoretical approaches and frameworks for working with highly vulnerable young people and their families, including strengths-based approaches. 

• Strong ability to capacity build with diverse and inclusive community services e.g. LGBTQI, Drug & Alcohol, Policing Units (proactive units) Legal services, Indigenous Services. 

• Strong ability to engage, motivate and support young people with complex needs within a case management framework and client-centred strengths-based, trauma-informed practice. 

• Strong relationship building skills which enables you to motivate young clients to achieve meaningful goals within a case management framework. 

• Highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy. 

• Strong competency using Microsoft and case management applications 

ENQUIRIES 

If you have any questions about this role, please contact our People and Culture department:  using the subject line: Youth Support Service Case Managers - Youth Homelessness enquiry or phone our Program Manager (North-East), Sue Watt 0481199344 (Monday to Friday, 9am to 5 pm) 

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us. 

How to Apply 

• Please download the position description 

• Please provide a cover letter, statement addressing the key selection criteria and resume. Please note applications that do not address the key selection criteria will not be shortlisted. 

• Please address your cover letter to: Sue Watt, Program Manager (North-East) 

• Only shortlisted candidates will be contacted. 

Apply now! We are shortlisting as received.  

Applications closing on Monday 23rd March 2026 

ADDITIONAL INFORMATION 

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position. 

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply. 

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check. 

Business Development and Partnerships Manager

Business Development and Partnerships Manager

Hope Street Youth and Family Services Limited

Job description

• Full-time position working 38 hours per week (reduced EFT is negotiable)
• Classification: SCHCADS Award 2010, Level 7
• Salary ranging from $119,093 to $124,073 per annum (based on experience) plus superannuation
• NFP salary packaging up to $18,550 of your salary tax free
• Located in the heart of the inner-northern suburb of Brunswick, surrounded by local urban cafés and proximity to public transport.
• Wellbeing initiatives including STAR leave days and a proactive wellbeing working group
• Be part of a dedicated Executive Leadership Team shaping bold, transformative outcomes for young people.

About Hope Street

Hope Street Youth and Family Services Limited ("Hope Street") is a secular community organisation that provides specialist crisis accommodation, short term housing and support services to young people and their children experiencing, or at risk of, homelessness.

Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to be a part in ending youth homelessness, join our team of 60 people across 6 sites in the Northern and Western metropolitan regions.

About the Opportunity

We are seeking an inspired and motivated Business Partnerships Professional looking to work in a purpose-driven NFP with an advocating and client-focused team.

Reporting to and working closely with the Chief Executive Officer you will:

• Lead the development and implementation of partnership strategies that support organisational growth and long‑term sustainability.
• Build strategic alliances with philanthropic, corporate, government and community partners to expand Hope Street’s reach and impact.
• Maintain a proactive pipeline of partnership opportunities aligned with Hope Street’s strategic priorities.

Some of your day-to-day responsibilities will include:

• Establishing, nurturing and coordinating business partnerships with philanthropic trusts and foundations, ensuring consistent communication and mutually beneficial outcomes;
• Seeking new partnerships with external agencies/organisations and collaborating with key influential stakeholders within local communities;
• Attracting and securing new funding and project-managing new initiatives;
• Strategically promoting and positioning Hope Street within the wider community, to strengthen visibility and leverage emerging opportunities for growth;
• Delivering on Hope Street’s external communications collateral with a focus on donor and partner-targeted communications; and
• Play a central role on the Executive Leadership Team by contributing to strategic planning and overseeing projects that strengthen the organisation’s growth in an evolving sector.

Please refer to the attached Position Description to find out more about the specifics of this role.

This is an excellent opportunity to join a workforce that is passionate about achieving quality outcomes for young people.

About You

• Bachelor’s degree qualification in Business Development, Community Development or related field.
• Experience in a similar role in a not-for-profit organisation and have an understanding of the external issues relevant to the role/organisation.
• Highly developed conceptual, strategic, analytical and problem-solving skills.
• Outstanding leadership, management and communication skills.
• Excellent interpersonal skills and ability to build effective relationships and engage stakeholders at all levels including donors, community members, senior government officials, in a professional and social environment.
• Flexibility to manage competing demands and timeframes.

We Offer

• A fast-paced role in a growing organisation where no two days are the same.
• Dynamic projects and contribution to the organisation’s strategic direction.
• Work closely with a knowledgeable CEO who has a strong focus on delivering quality services and connections to community.
• Located in the Brunswick Town Hall, a historic building in the heart of Brunswick’s diverse community and urban cafes.
• NFP salary packaging up to $18,550 of your salary tax free.

HOW TO APPLY

Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.

Please address your cover letter to: Donna Bennett, Chief Executive Officer

Only shortlisted candidates will be contacted.

Apply now! We are shortlisting as received! Applications closing on 15th of March 2026.

ENQUIRIES

If you have any questions about this role or wish to have a confidential discussion, please contact our People and Culture Manager, Jessica Laino on 0401 579 025 or our Chief Executive Officer, Donna Bennett on 0412 674 694.
If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information
Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.
At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.
Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Youth Residential Support Worker - Whittlesea

Youth Residential Support Worker - Whittlesea 

Hope Street Youth and Family Services 

Job description 

ABOUT US 

Hope Street Youth and Family Services Ltd ("Hope Street") has over 45 years of experience delivering specialist services to young people and their families experiencing or at risk of, homelessness. 

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families. 

We are looking for a supportive and committed Youth Residential Support Worker to join the Youth Foyer-like model of supported transitional housing for young people and young families who are provided with safe, secure and affordable accommodation for 12 months to 2 years, based in Whittlesea (Thomastown). 

On a day-to-day basis, you will: 

• Work with young people to be active participants in creating opportunities to strengthen their housing, employment, education, training and personal and social development. 

• complete daily client file notes as needed and assist with administration duties to help operations run smoothly. 

• have the opportunity to make a real difference in young people’s lives. 

This is an excellent chance to join an organisation where you can have a real impact and be part of a high-performing team achieving quality outcomes for young people and young families. 

You will be available to work a set roster of 20 hours per fortnight; Friday, Saturday and Sunday 

To find out more about the specifics of this role, please read full position description. 

WE CAN OFFER YOU 

• A passionate purpose-driven NFP organisation + experienced supportive team 

• A permanent part-time position with attractive penalty rates for weekend shifts 

• NFP salary packaging up to $18,550 of your salary tax-free 

• Close proximity to Public Transport and street parking 

ABOUT YOU 

• Do you have a Bachelor Degree qualification in Social Work, Human services, Community studies or other welfare related qualifications.? 

• Do you have knowledge or experience of youth-focused practice frameworks such as strengths-based or trauma-informed practice? 

• Do you have sector knowledge or experience understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness? 

• Do you pride yourself on your ability to motivate and advocate for clients to achieve outcomes? 

• Do you have well-developed communication skills including relationship building, problem solving and report writing? 

• Are you highly competent using the full suite of Microsoft applications? 

If you are a youth worker with experience in delivering effective youth-focused services to young people, we want to hear from you! 

next steps 

HOW TO APPLY 

• Please refer to the Position Description  

• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted. 

• Please address your cover letter to: Sue Watt, Acting Operations Manager   

• Only shortlisted candidates will be contacted 

Apply now! Application closing on 06/03/2026 

A position description is attached. 

ENQUIRIES 

If you have any questions about this role, please contact our People and Culture department at , , or phone our Acting Operations Manager Sue Watt on0481 199 344 (Monday to Friday 9am-5pm only). 

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us. 

Additional Information 

If you require workplace modifications, please advise so that we can discuss your needs and the modifications that can be made to the recruitment process and the position. 

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply. 

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check. 

Case Manager - Youth Specialist (South Morang)

Case Manager - Youth Specialist

Hope Street Youth and Family Services

Job description

• First Response Whittlesea Youth Service (Refuge and Outreach)
• Two full-time positions available
• Exciting opportunity in growth organisation
• Leverage your experience and grow exemplary services for vulnerable youth in this demand area of outer Melbourne (vibrant and expanding municipality of Whittlesea)

BENEFITS

• Wellbeing initiatives; Wellbeing (STAR Leave Days), Self-care staff group
• Generous development opportunities

ABOUT US

Hope Street Youth and Family Services Ltd ("Hope Street") has over 45 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families

We are looking for a positive and dedicated person who will:

• Provide intensive case management services to a young person and their children within a holistic client focused approach; including: housing, health, specialist health, culture, employment, education and training, family/significant relationships, legal, community linkages and/or participation;
• Proactively engage, motivate and support the young person to develop interdependent, sustainable life options with a focus on achieving their case plan goals;
• Maintain your relationships with key support services will enhance young people’s connections to those services; and
• Maintain accurate client records compliant with DFFH and Hope Street requirements.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.

ABOUT YOU

• You have a bachelor’s qualification in Social Work, Human Services, Community studies or other health/welfare related qualifications.
• You are a motivated Case Manager with 2 years’ experience ideally working with youth. You have an understanding of the youth homelessness service system and allied services best placed to support and divert young people from homelessness.
• You have great relationship building skills which enables you to motivate young clients in transitional settings to achieve meaningful goals within a case management framework.
• Your friendly and cooperative nature means that you can build relationships quickly with key stakeholders in the community.
• You have highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
• You are highly competent using Microsoft applications and Case Management Software.

WE OFFER

• Purpose-driven medium NFP organisation + A new purpose-built youth refuge
• Be a part of a collaborative case management and community support team.
• Receive up to $18,550 per annum of your salary tax free due to NFP salary concessions.
• Immediate start required.

How to Apply

• Please refer to the Position Description attached.

• Please provide a cover letter, statement addressing the selection criteria and resume.
• Please note applications that do not address the selection criteria will not be shortlisted
• Please address your cover letter to: Sue Watt, Acting Operations Manager
• Only shortlisted candidates will be contacted.

Apply Now! We are shortlisting as received! Closing date: 19/03/26

If you have any questions about this role, please contact our People and Culture  using the subject line: Case Manager - Youth Specialist enquiry via EthicalJobs or phone our Acting Operations Manager, Sue Watt on 0481 199 344 (Monday to Friday 9am to 5 pm).

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

“The health and safety of our team and communities is paramount to Hope Street Youth and Family Services."