BOOST Case Manager

Case Manager – BOOST Program 

Hope Street Youth and Family Services 

Exciting role in the heart of Brunswick West 

Be Part of Our Growth! 

WE CAN OFFER YOU 

A passionate purpose-driven NFP organisation + experienced supportive team 

A permanent full-time position working one Saturday per fortnight 

Generous annual salary up to $94k + Super + NFP salary packaging up to $18,550 of your salary tax-free 

Wellbeing initiatives including 2 paid STAR Leave days per year for wellbeing purposes 

Close proximity to public transport and free street parking 

Opportunity to be part of exciting growth 

ABOUT HOPE STREET 

Hope Street Youth and Family Services Limited ("Hope Street") is a secular community organisation that provides specialist crisis accommodation, short term housing and support services to young people and their children experiencing, or at risk of, homelessness. 

Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to be a part of ending youth homelessness, join our team of over 50 people across 6 sites in the Northern and Western metropolitan regions. 

THE BOOST PROGRAM 

The BOOST Program provides case management to young people aged 16-25 who are homeless or at risk of homelessness and who have complex needs, dual diagnosis and challenging behaviour/s. The target group includes young people who are parenting and/or expecting birth. 

The BOOST Program provides services to young people in crisis, short stay 7-night bed, supports young people in outreach (up to 3 months of service) and operates on weekdays, weeknights and Saturdays 9-5 pm, so that young people can be offered an intensive and responsive service. 

ABOUT THE OPPORTUNITY 

We are looking for a dedicated Youth Specialist for a permanent full-time position working a regular fortnightly work pattern in Brunswick West. In this role you will provide specialist case management support to young people and their families, within a holistic client focused approach that includes housing, health, employment, education and community participation. 

You will proactively engage, motivate and support the young person to identify and work towards achieving their goals. Your relationships with key support services will enhance young people’s connections to those services. You will maintain accurate client records compliant with DFFH requirements. 

ABOUT YOU 

You must have a bachelor’s degree qualification in Youth Work, Social Work or other health/welfare related qualifications. 

Demonstrated experience and highly engaging to respond to young people with needs via responsive outreach model, and case management framework. 

Strong experience in Case Management, Child, Youth and Family Services. 

Extensive experience of current theoretical approaches and frameworks for working with highly vulnerable young people and their families, including strengths-based approaches. 

Strong ability to capacity build with diverse and inclusive community services e.g. LGBTQI, Drug & Alcohol, Policing Units (proactive units) Legal services, Indigenous Services. 

Strong ability to engage, motivate and support young people with complex needs within a case management framework and client-centred strengths-based, trauma-informed practice. 

Strong relationship building skills which enables you to motivate young clients to achieve meaningful goals within a case management framework. 

Highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy. 

Strong competency using Microsoft and Case management applications. 

HOW TO APPLY 

Please download the position description. 

Please provide a resume, cover letter and statement addressing selection criteria.  

Please note applications that do not address the selection criteria will not be shortlisted. 

Please address your cover letter to: Sue Watt, Program Manager Northeast. 

Only shortlisted candidates will be contacted. 

We are shortlisting as received! Application closing date: 26 May 2026 

ENQUIRIES 

If you have any questions about this role, please contact our People and Culture department: or phone our Program Manager Northeast, Sue Watt on 0481199 344. 

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us. 

ADDITIONAL INFORMATION 

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position. 

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply. 

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check. 

Case Manager - Youth Specialist (South Morang)

Case Manager - Youth Specialist

Hope Street Youth and Family Services

Job description

• First Response Whittlesea Youth Service (Refuge and Outreach)
• Two full-time positions available
• Exciting opportunity in growth organisation
• Leverage your experience and grow exemplary services for vulnerable youth in this demand area of outer Melbourne (vibrant and expanding municipality of Whittlesea)

BENEFITS

• Wellbeing initiatives; Wellbeing (STAR Leave Days), Self-care staff group
• Generous development opportunities

ABOUT US

Hope Street Youth and Family Services Ltd ("Hope Street") has over 45 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families

We are looking for a positive and dedicated person who will:

• Provide intensive case management services to a young person and their children within a holistic client focused approach; including: housing, health, specialist health, culture, employment, education and training, family/significant relationships, legal, community linkages and/or participation;
• Proactively engage, motivate and support the young person to develop interdependent, sustainable life options with a focus on achieving their case plan goals;
• Maintain your relationships with key support services will enhance young people’s connections to those services; and
• Maintain accurate client records compliant with DFFH and Hope Street requirements.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.

ABOUT YOU

• You have a bachelor’s qualification in Social Work, Human Services, Community studies or other health/welfare related qualifications.
• You are a motivated Case Manager with 2 years’ experience ideally working with youth. You have an understanding of the youth homelessness service system and allied services best placed to support and divert young people from homelessness.
• You have great relationship building skills which enables you to motivate young clients in transitional settings to achieve meaningful goals within a case management framework.
• Your friendly and cooperative nature means that you can build relationships quickly with key stakeholders in the community.
• You have highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
• You are highly competent using Microsoft applications and Case Management Software.

WE OFFER

• Purpose-driven medium NFP organisation + A new purpose-built youth refuge
• Be a part of a collaborative case management and community support team.
• Receive up to $18,550 per annum of your salary tax free due to NFP salary concessions.
• Immediate start required.

How to Apply

• Please refer to the Position Description attached.

• Please provide a cover letter, statement addressing the selection criteria and resume.
• Please note applications that do not address the selection criteria will not be shortlisted
• Please address your cover letter to: Sue Watt, Program Manager Northeast
• Only shortlisted candidates will be contacted.

Apply Now! We are shortlisting as received! Closing date: 01/06/26

If you have any questions about this role, please contact our People and Culture  using the subject line: Case Manager - Youth Specialist enquiry via EthicalJobs or phone our Acting Operations Manager, Sue Watt on 0481 199 344 (Monday to Friday 9am to 5 pm).

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

“The health and safety of our team and communities is paramount to Hope Street Youth and Family Services."