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Hope Street currently has the following career opportunities for people to join one of our teams.
Advertised positions have specific contact details for the role however if you have any enquiries related to careers at Hope Street, please phone People and Culture on 0401 579 025 or email. Aboriginal and Torres Strait Islander applicants are highly encouraged to apply.
BOOST Case Manager
Case Manager – BOOST Program
Hope Street Youth and Family Services
Exciting role in the heart of Brunswick West
Be Part of Our Growth!
WE CAN OFFER YOU
A passionate purpose-driven NFP organisation + experienced supportive team
A permanent full-time position working one Saturday per fortnight
Generous annual salary up to $94k + Super + NFP salary packaging up to $18,550 of your salary tax-free
Wellbeing initiatives including 2 paid STAR Leave days per year for wellbeing purposes
Close proximity to public transport and free street parking
Opportunity to be part of exciting growth
ABOUT HOPE STREET
Hope Street Youth and Family Services Limited ("Hope Street") is a secular community organisation that provides specialist crisis accommodation, short term housing and support services to young people and their children experiencing, or at risk of, homelessness.
Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to be a part of ending youth homelessness, join our team of over 50 people across 6 sites in the Northern and Western metropolitan regions.
THE BOOST PROGRAM
The BOOST Program provides case management to young people aged 16-25 who are homeless or at risk of homelessness and who have complex needs, dual diagnosis and challenging behaviour/s. The target group includes young people who are parenting and/or expecting birth.
The BOOST Program provides services to young people in crisis, short stay 7-night bed, supports young people in outreach (up to 3 months of service) and operates on weekdays, weeknights and Saturdays 9-5 pm, so that young people can be offered an intensive and responsive service.
ABOUT THE OPPORTUNITY
We are looking for a dedicated Youth Specialist for a permanent full-time position working a regular fortnightly work pattern in Brunswick West. In this role you will provide specialist case management support to young people and their families, within a holistic client focused approach that includes housing, health, employment, education and community participation.
You will proactively engage, motivate and support the young person to identify and work towards achieving their goals. Your relationships with key support services will enhance young people’s connections to those services. You will maintain accurate client records compliant with DFFH requirements.
ABOUT YOU
You must have a bachelor’s degree qualification in Youth Work, Social Work or other health/welfare related qualifications.
Demonstrated experience and highly engaging to respond to young people with needs via responsive outreach model, and case management framework.
Strong experience in Case Management, Child, Youth and Family Services.
Extensive experience of current theoretical approaches and frameworks for working with highly vulnerable young people and their families, including strengths-based approaches.
Strong ability to capacity build with diverse and inclusive community services e.g. LGBTQI, Drug & Alcohol, Policing Units (proactive units) Legal services, Indigenous Services.
Strong ability to engage, motivate and support young people with complex needs within a case management framework and client-centred strengths-based, trauma-informed practice.
Strong relationship building skills which enables you to motivate young clients to achieve meaningful goals within a case management framework.
Highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
Strong competency using Microsoft and Case management applications.
HOW TO APPLY
Please download the position description.
Please provide a resume, cover letter and statement addressing selection criteria.
Please note applications that do not address the selection criteria will not be shortlisted.
Please address your cover letter to: Sue Watt, Program Manager Northeast.
Only shortlisted candidates will be contacted.
We are shortlisting as received! Application closing date: 26 May 2026
ENQUIRIES
If you have any questions about this role, please contact our People and Culture department: or phone our Program Manager Northeast, Sue Watt on 0481199 344.
If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.
ADDITIONAL INFORMATION
Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.
At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.
Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.
People and Culture Manager
People and Culture Manager
Hope Street Youth and Family Services
Job description
- Fantastic opportunity to report to and be supported by a highly experienced and dedicated CEO who truly values building your HR professional expertise for the organisation’s success
- Real opportunity to deliver leading People and Culture functions cornerstone to Hope Street as a leading organisation
- Opportunity to be part of a professional and engaged leadership team
- Receive an attractive salary + NFP salary packaging + employment benefits such as wellbeing days.
About You
- You have a relevant Human Resource Management degree.
- You have worked as a HR Generalist in Australia for at least 5 years.
- You may be an experienced manager, or you may be seeking an opportunity that will support your career development in HR Management.
- You have experience working in the not-for-profit sector.
- You have an excellent understanding of employment legislation, industry HR compliance and best practice.
- You pride yourself on your dedication and motivation to developing and delivering quality HR services for the success of the organisation.
- Please refer to the Position Description for more information.
About Us
Hope Street Youth and Family Services Limited ("Hope Street") is a secular community organisation that provides specialist crisis accommodation, short term housing and support services to young people and their children experiencing, or at risk of, homelessness.
Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to be a part in ending youth homelessness, join our team of 60 people across 6 sites in the Northern and Western metropolitan regions, who are passionate about making a difference in the lives of young people and young families.
About the Opportunity
Reporting to the CEO, you will lead Hope Street’s People and Culture Strategy to ensure our workforce is diverse, engaged and empowered. You will provide strategic advice on all areas of Human Resource Management and work in partnership with the leadership team to deliver on the People and Culture Strategy and all other people initiatives. Your direction and support to the People and Culture Administrator will ensure the smooth running of operational HR processes.
This full-time, ongoing role offers a fantastic opportunity to work closely with a highly experienced and dedicated CEO who is passionate about supporting your growth as an HR professional. You’ll be empowered to strengthen your expertise while contributing meaningfully to the organisation’s ongoing success.
Your day-to-day activities will include:
- Work with the CEO and the executive leadership team to achieve the strategic direction of the organisation
- Lead and pro-actively identify, develop and implement people management; development; a successful workplace culture; recruitment and retention strategies; and best practice
- Lead the implementation, monitoring and review of Hope Street’s Workforce Capacity Development Strategy
- Collaborate with internal and external stakeholders to maintain industry leading HR and People and Culture systems, software, policies and procedures, and practices.
- Lead continued improvement and embed a solution focused culture of quality improvement and responsiveness, with a ‘can do’ approach.
How to apply for this job
To apply, please submit your application which will include a resume, cover letter and response to the key selection criteria address your application to Donna Bennett (CEO).
Please note the successful applicants are required to provide the following:
- National Police Check
- Working With Children Check
Only shortlisted candidates will be contacted.
We encourage applications from a diverse range of social, cultural, gender and disability backgrounds that reflect our community.
ENQUIRIES
If you have any questions about this role, please contact our People and Culture department on 0401 579 025 or phone our CEO, Donna Bennett on 0412674694 or email at
Additional Information
If you require workplace modifications, please advise so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.
At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.
Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.
For any other employment opportunities to join one of our teams at Hope Street, please refer to the following websites:
