Programs Manager (North West)

Full-time position
Classification: SCHCADS Award 2010, Level 6

We are seeking a holistic and experienced leader to manage our portfolio of youth homelessness programs operating in the North West of Melbourne.

Reporting to the Operations Manager, you will enjoy providing leadership and direction to the teams of the:

• First Response Youth Service in Melton - an innovative new model designed to respond to youth homelessness via a place-based approach in the north-western growth corridor of Melbourne. The service consists of two components – a new purpose-built youth refuge providing supported crisis accommodation, and a mobile outreach service.
• Hope Street in Melton program - based on the Youth Foyer like model of supported transitional housing for young people and young families who are provided with safe, secure and affordable accommodation for 12 months to 2 years.

Together with the Operations Manager you will set the strategic direction of the programs that fall within your portfolio and you will ensure compliance in all operational areas including service delivery, risk management and quality improvement.

You will build on a culture of service excellence where optimal outcomes for young people are achieved.

You will be available to work in Melton between the hours of 8am – 6pm.

Please refer to the Position Description for more information about the role.

We Can Offer You

• Great leadership opportunity + purpose-driven youth focused NFP organisation.
• Full private use of a motor vehicle + mobile within expenditure budget.
• A collaborative support team focused on great outcomes for young people.
• NFP salary packaging up to $18,450 of your salary tax free.

About You

• You have a Bachelor's degree qualification in Social Sciences, or other health/welfare related qualifications.
• You have a strong community housing, social work, psychology and/or community development background and have worked in leadership positions with strong people management experience.
• You have a strong understanding of delivering services to young people through client-centred, therapeutic approaches within a case management framework and in a supported crisis accommodation setting.
• You have experience working with partners to achieve referral pathways and service outcomes.
• You have highly-developed written and verbal communication and are highly competent in Microsoft Office, or other Case Management software.
• You can hit the ground running to lead, supervise and motivate passionate teams.

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Enquiries

If you have any questions about this role please contact Sue Scott, Acting Operations Manager, on 0481 967 404 (Monday-Friday 9am-5pm only) for a confidential discussion or email .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Applications

Please provide a cover letter addressed to Sue Scott, Acting Operations Manager, a statement addressing the key selection criteria, and your resume.

Applications that do not address the selection criteria will not be shortlisted.

Applications are to be emailed using the subject line Att: Sue Scott, Acting Operations Manager - Programs Manager (North West) application via Hope Street Website to by midnight on Sunday 08 August 2021.

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Operations Manager

Full-time position (76 hours per fortnight)
Classification: SCHCADS Award 2010, Level 7

About You

• Are you a seasoned Operations Manager looking to drive meaningful change?
• Or perhaps you are a Programs Manager/Team Leader with a social work background looking for career progression?
• Do you have 5 years of management experience in a youth community service organisation?
• Do you have in-depth knowledge of the operations of youth service programs?
• Do you have a ‘can do’ attitude and enjoy the variety of a role in a small but growing organisation?

If this sounds like you and you are a looking for a hands-on role that you can shape to be your own, we encourage you to apply.

About the Role

As our Operations Manager you will lead our frontline teams who operate youth programs and crisis accommodation. As an integral part of our executive team you will report to the CEO and provide leadership to two Programs Managers.

Some of your activities will include:

• Working with the CEO to achieve the strategic direction of the organisation
• Leading Hope Street’s program operations and providing coaching and mentoring to two direct reports (one of whom is newly recruited)
• Ensuring each program is resourced and delivered according to the program model and organisational requirements
• Planning, monitoring and reviewing all aspects of service delivery to achieve exceptional client outcomes
• Leading continuous improvement and embedding a culture of quality improvement
• Creating new and innovative models in response to the needs of young people experiencing homelessness
• Travelling to different sites to provide oversight and support to teams

We Can Offer You

• Career Development - You will work closely with a supportive and knowledgeable CEO who has a strong focus on delivering quality services.
• Variety of Work - You will have the opportunity to be involved in a variety of work to build on your knowledge and skills.
• Flexible Work Environment - You will be able to access flexible work arrangements, such as working from home days. You will also receive additional personal leave days, wellbeing days and 5 weeks annual leave.
• An Attractive Salary - You will receive a competitive salary with full salary packaging + a fully-maintained vehicle for work and private use.
• Thorough Induction - You will receive a thorough induction with handover documentation and scheduled site visits to set you up for success.
• Culture - You will be part of a passionate workforce who are committed to providing quality outcomes for young people.

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Enquiries

If you are interested to learn more about this role, please contact Riette Veldsman, People and Culture Manager, on 0448 830 630 for a confidential discussion, or email .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Applications

Please provide a cover letter addressed to Donna Bennett, CEO, a statement addressing the key selection criteria, and your resume.

Applications that do not address the selection criteria will not be shortlisted.

Applications are to be emailed using the subject line Att: Donna Bennett, CEO - Operations Manager application via Hope Street Website to by midnight on Thursday 05 August 2021.

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Youth Residential and Outreach Services Team Leader (Melton)

Full-time, 12-month contract with a view of permanency
Classification: SCHCADS Award 2010, Level 5

Join our First Response Youth Service in Melton! This is an innovative new model purpose designed to respond to youth homelessness via a place-based approach in the north-western growth corridor of Melbourne. This service consists of two components – a youth refuge providing supported crisis accommodation, and a mobile outreach service available 365 days per year including after hours.

We are seeking a positive and dedicated individual who can hit the ground running and join the Program and Leadership teams. Supported by the Programs Manager, you will:

• provide leadership and direction to the mobile outreach team (4 case managers) and the crisis accommodation team (6 residential youth workers and 2 case managers);
• hold responsibility for the day-to-day operations of our purpose-built youth refuge and the mobile outreach service;
• ensure compliance in all operational areas including service delivery, risk management and quality improvement; and
• establish a culture of service excellence where optimal outcomes for young people are achieved.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes in the community.

Please refer to the Position Description for more information about the role.

We Can Offer You

• A new purpose-built youth refuge in Melton + purpose-driven NFP organisation.
• A collaborative, dedicated support team focused on great outcomes for young people.
• NFP salary packaging up to $18,450 of your salary tax free.
• Family friendly + close proximity to public transport or street parking.

About You

• You have a Bachelor's degree qualification in Youth Work, Social Work, Family Therapy, Psychology, or other health/welfare related qualifications.
• You are an experienced Team Leader with strong people management skills and pride yourself on your ability to deliver effective client-centred services to young people in crisis within a case management framework and therapeutic approaches within a multi-disciplinary team.
• You have great relationship-building skills which has seen you motivate a team to achieve quality outcomes.
• You have highly-developed communications skills at all levels, particularly in active listening, negotiation, problem solving and report writing.
• You have knowledge of trauma-informed frameworks and an understanding of young people’s trauma.
• You have strong knowledge and skills in Microsoft Office applications, and Case Management software.

If you are an experienced Team Leader or seasoned Case Manager with strong people management skills, and an understanding of the impacts of young people experiencing or at risk of homelessness and providing stable and safe accommodation and youth-specific supports, we want to hear from you!

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Enquiries

If you have any questions about this role please contact Sue Watt, Acting Programs Manager (North West), on 0481 199 344 (Monday-Friday 9am-5pm only) for a confidential discussion or email .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Applications

Please provide a cover letter addressed to Sue Watt, Acting Programs Manager (North West), a statement addressing the key selection criteria, and your resume.

Applications that do not address the selection criteria will not be shortlisted.

Applications are to be emailed using the subject line Att: Sue Watt, Acting Programs Manager (North West) - Youth Residential and Outreach Services Team Leader (Melton) application via Hope Street Website to by midnight on Sunday 01 August 2021.

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Executive Assistant

Part-time position (30.4 hours per week)
Classification: SCHCADS Award 2010, Level 3

We are seeking a hands-on executive office administrator with a high level of professionalism to be the Executive Assistant to the CEO. You will be the CEO’s 1:1 secretarial support person and an integral business administrative support for various functions across the organisation.

Your day-to-day responsibilities will include but won’t be limited to:

• coordinating various administrative tasks including diary management, scheduling appointments, minute taking for meetings, following up action items/lists, research and preparing documentation, reports and communications on behalf of the CEO;
• working collaboratively with internal and external stakeholders on varying administrative tasks including scheduling, preparation and follow up of various business activities;
• coordinating and providing administrative and logistical support for events and work activities such as CEO meetings and presentations, the Annual General Meeting (AGM), program launches, organisation/employee celebrations, and preparing offerings as required;
• coordinating and managing the centralised processes of office equipment and supplies for the corporate office and all program sites; and
• managing and directing incoming communicators appropriately.

You will be available to work a 4-day week between the hours of 8:00am and 6:00pm.

This is an excellent opportunity to support a busy, driven and advocating CEO and a purpose-driven community organisation that achieves quality outcomes for young people.

Please refer to the Position Description for more information about the role.

We Can Offer You

• Varying work within a medium NFP business and a small, professional and busy corporate team.
• A quiet, shared window-office space within the Brunswick Town Hall, a historic building in the heart of Brunswick’s diverse community and urban cafes.
• Close proximity to all public transport or ability to park on the street and walk 7-10 minutes.
• NFP salary packaging up to $18,450 of your salary tax free.

About You

• You have demonstrated experience in supporting a CEO or as an executive assistant, secretary, or personal assistant within the housing, homelessness and/or community not-for-profit sector.
• You have a formal qualification in Business Administration or other related qualification, and you enjoy the challenge of competing demands, direct instructions and minimal supervision.
• You pride yourself on excellent organisational and time management skills and are flexible and mature to manage priorities, timeframes, competing instructions and deliver outcomes as specified.
• You are experienced at maintaining confidentiality and demonstrating a high level of professionalism in all areas of work and interactions with stakeholders at all levels.
• You have great attention to detail, excellent communication skills and are proficient in Microsoft Office applications.

Download

Enquiries

If you have any questions about this role please contact Riette Veldsman, People and Culture Manager, on 0448 830 630 (Monday-Friday 9am-5pm only) for a confidential discussion or email .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Applications

Please provide a cover letter addressed to Donna Bennett, CEO, a statement addressing the key selection criteria, and your resume.

Applications that do not address the selection criteria will not be shortlisted.

Applications are to be emailed using the subject line Att: Donna Bennett, CEO - Executive Assistant application via Hope Street Website to by midnight on Sunday 01 August 2021.

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Youth Residential Support Worker (Melton)

Permanent part-time position (approximately 28 hours per week)
Classification: SCHCADS Award 2010, Level 3

Join our First Response Youth Service in Melton team! We are seeking a motivated and driven Youth Residential Support Worker with some experience and knowledge of delivering effective youth-focused services to young people in an emergency accommodation centre. The centre provides at risk young people with stable and safe accommodation and youth-specific supports.

On a day-to-day basis you will:

• provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training;
• assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing and general living skills and recreational activities; and
• complete client file notes as needed and assist with administration duties to help operations run smoothly.

Please refer to the Position Description for more information about the role.

We Can Offer You

• A new purpose-built refuge service located in Melton close to public transport.
• Being part of passionate and supportive team.
• Attractive penalty rates.
• NFP salary packaging up to $18,450 of your salary tax free available.

This is an excellent opportunity to motivate young people and their families to achieve meaningful goals and make a real difference.

About You

• You have a Bachelor’s degree in Social Work, Youth Work or other related discipline.
• You have demonstrated experience in youth-focused practice frameworks and delivering programs and services to young people with complex needs.
• You have demonstrated knowledge of youth-focused practice frameworks such as strengths-based or trauma-informed practice.
• You have experience or knowledge of crisis accommodation settings, including but not limited to youth homelessness.
• You pride yourself on your ability to motivate and advocate for young people and their families to achieve outcomes.

Download

Enquiries

If you have any questions about this role please contact Sue Watt, Acting Programs Manager (North West), on 0481 199 344 (Monday-Friday 9am-5pm only) for a confidential discussion or email .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Applications

Please provide a cover letter addressed to Sue Watt, Acting Programs Manager (North West), a statement addressing the key selection criteria, and your resume.

Applications that do not address the selection criteria will not be shortlisted.

Applications are to be emailed using the subject line Att: Sue Watt, Acting Programs Manager (North West) - Youth Residential Support Worker (Melton) application via Hope Street Website to by midnight on Sunday 25 July 2021.

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Community Integration Facilitator (Whittlesea)

Part-time, fixed-term position (22.8 hours per week)
Classification: SCHCADS Award 2010, Level 5

We are looking for a highly-motivated and dynamic person experienced working with vulnerable young people from diverse backgrounds and cultural heritage. Reporting to the Programs Manager, the Community Integration Facilitator role will assist young people in our Hope to Home in Whittlesea program to:

• gain a place they can call home that is affordable, sustainable and long-term;
• build their knowledge base to maintain employment, education and training, connection to family, friends and other relationships in their local community; and
• develop valuable tenancy life skills and establish a tenancy history, enabling access to other tenancies in the future and reducing the probability of returning to the Homelessness Service System.

This is a 6-month position dependent on funding but likely to be extended.

Please refer to the Position Description for more information about the role.

We Can Offer You

• A purpose-driven client-focused organisation and the assistance of a supportive, experienced team.
• A quiet work environment and autonomy within the scope of the role.
• Off-street parking available and public transport nearby.
• A competitive salary with NFP salary packaging up to $18,450 of your salary tax free available.

This is an excellent opportunity to motivate young people and their families to achieve meaningful goals and make a real difference in their lives.

About You

• You have a Bachelor’s degree in Social Sciences, Youth Work, Community Development, or other related discipline;
• You have demonstrated experience in youth focused practice frameworks and delivering programs and services to young people with complex needs; including, but not limited, to youth homelessness;
• You have strong, well-developed skills in building networks and partnerships with a range of business and community organisations;
• You are a creative thinker and pride yourself on your ability to show initiative to motivate young people and advocate on their behalf to achieve outcomes.

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Enquiries

If you have any questions about this role please contact Sue Scott, Programs Manager (North East), on 0481 967 404 (Monday-Friday 9am-5pm only) for a confidential discussion or email .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Applications

Please provide a cover letter addressed to Sue Scott, Programs Manager (North East), a statement addressing the key selection criteria, and your resume.

Applications that do not address the selection criteria will not be shortlisted.

Applications are to be emailed using the subject line Att: Sue Scott, Programs Manager (North East) - Community Integration Facilitator (Whittlesea) application via Hope Street Website to by midnight on Sunday 25 July 2021.

We will start shortlisting applications before the closing date so please do not delay applying!

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Youth Case Manager (Thomastown)

Part-time, 12-month maternity contract position (15.2 hours per week)
Classification: SCHCADS Award 2010, Level 4

We are seeking a dedicated and supportive Youth Case Manager with experience in helping young people identify their goals and how they can transition out of the homelessness service system.

You will join the Hope Street in Whittlesea program and proactively assist young people to develop their skills and abilities to live interdependently in their local community including enjoying meaningful and sustainable relationships. You will provide strength-based case management support service to develop interdependent, sustainable life to access and/or maintain employment, education and training opportunities and achieve meaningful citizen participation.

This position is due to commence in August 2021 for a thorough handover.

Please refer to the Position Description to read more about the responsibilities of this role.

We Can Offer You

• A purpose-driven client-focused organisation and the support of experienced, passionate team members.
• A hands-on role and the opportunity to work independently in a quiet work environment.
• Off-street parking available and transport nearby.
• Not-For-Profit salary packaging up to $18,450 of your salary tax free available.

This is an excellent opportunity to support young people and their families to achieve meaningful goals and make a real difference in their lives.

About You

• You have a Bachelor’s degree in Social Sciences, Social Work, Youth Work, or relevant Health Sciences degree.
• You have demonstrated experience and knowledge to respond to young people with needs in Transitional Housing or other housing/accommodation settings including knowledge of accommodation and housing referral and intake processes.
• You pride yourself on your ability to engage, motivate and support young people with complex needs within a case management framework and client-centred strengths-based, trauma-informed practice.
• You have highly-developed communication skills and strong competency using Microsoft and case management applications.

Download

Enquiries

If you have any questions about this role please contact Sue Scott, Programs Manager (North East), on 0481 967 404 (Monday-Friday 9am-5pm only) for a confidential discussion or email .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Applications

Please provide a cover letter addressed to Sue Scott, Programs Manager (North East), a statement addressing the key selection criteria, and your resume.

Applications that do not address the selection criteria will not be shortlisted.

Applications are to be emailed using the subject line Att: Sue Scott, Programs Manager (North East) - Youth Case Manager (Thomastown) application via Hope Street Website to by midnight on Sunday 25 July 2021.

We will start shortlisting applications before the closing date so please do not delay applying!

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.