People and Culture Manager

People and Culture Manager
Hope Street Youth and Family Services
• Fantastic opportunity to be part of a professional and engaged leadership team
• Report to a CEO who truly values the contribution of HR to the organisation’s success
• Receive an attractive salary + NFP salary packaging + employment benefits such as wellbeing days and flexible work
About Us
Hope Street Youth and Family Services Limited ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.
Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

About the Opportunity
Reporting to the CEO, you will lead Hope Street’s People and Culture Strategy to ensure our workforce is diverse, engaged and empowered. You will provide strategic advice on all areas of Human Resource Management and work in partnership with the leadership team to deliver on the People and Culture Strategy and all other people initiatives. Your direction and support to the People and Culture Administrator will ensure the smooth running of operational HR processes.
Your day-to-day activities will include:
• Work with the CEO and the executive leadership team to achieve the strategic direction of the organisation
• Lead and pro-actively identify, develop and implement people management; development; a successful workplace culture; recruitment and retention strategies; and best practice
• Lead the development, implementation and monitoring of Hope Street’s Workforce Capacity Development Strategy
• Collaborate with internal and external stakeholders to maintain industry leading HR and People and Culture systems, software, policies and procedures, and practices.
• Lead continued improvement and embed a culture of quality improvement and responsiveness, with a ‘can do’ approach.

About You
You have a relevant Human Resource Management degree or similar and you have worked as a HR Generalist for at least 5 years. You have an excellent understanding of employment legislation, governance, compliance and best practice. You pride yourself on your sound interpersonal skills which enables you to build effective relationships across the organisation.
Please refer to the Position Description for more information.
This is a 0.9 EFT permanent role with potential for increased hours.

Benefits
Apart from the above-mentioned points, we can offer you a positive and supportive environment and the opportunity to be part of a dedicated, high performing Executive Leadership team.
Don’t miss this opportunity to be part of an organisation achieving quality outcomes in the community!

How to apply for this job
Please address the key selection criteria in your cover letter and submit your application below addressed to Donna Bennett (CEO).

Please note the successful applicants are required to provide the following:
• National Police Check
• Working With Children Check
Only shortlisted candidates will be contacted.
We encourage applications from a diverse range of social, cultural, gender and disability backgrounds that reflect our community.
Applications close at 9:00am on 19th of May 2025 - Apply now!

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department at  or phone our CEO, Donna Bennett on 0412674694. If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

If you require workplace modifications, please advise so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply. 

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Youth Residential Support Worker

Youth Residential Support Workers - Brunswick West

Hope Street Youth and Family Services

Job description

ABOUT HOPE STREET

Hope Street Youth and Family Services Limited ("Hope Street") is a secular community organisation that provides specialist crisis accommodation, short term housing and support services to young people and their children experiencing, or at risk of, homelessness.

Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to be a part in ending youth homelessness, join our team of 50 people across 6 sites in the Northern and Western metropolitan regions, who are passionate about making a difference in the lives of young people and young families.

ABOUT THE ROLE

Part-time positions are available.

We are looking for an experienced client centred youth worker for a part-time role for the Youth Residential Service. Please refer to the position description for hours available 

ON A DAY-TO-DAY BASIS, YOU WILL:

• Provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training.
• Assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing, general living skills and recreational activities.
• Complete client file notes as needed and assist with administration duties for seamless operation of the program.
• Foster a safe space, assist and motivate young people to be at their best day to day and to achieve their self-determined goals. This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high-performing team achieving quality outcomes with young people and young families.

WE CAN OFFER YOU

• Permanent part-time position (36 hour per fortnight) - SCHADS Award 2010 Crisis Accommodation Level 1 (equivalent to SACS Level 3)
• Newly refurbished refuge in Brunswick West 

• Leading purpose driven NFP organisation  
• Experienced supportive team
• NFP salary packaging up to $18,550 of your salary tax free
• Close to public transport and free street parking 

HOW TO APPLY

• Please refer to the attached Position Description

• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham, Program Manager-Northeast.
• Only shortlisted candidates will be contacted.
• Application closing on 19th May 2025. Apply now! We are shortlisting as received! 

ABOUT YOU

• You have a bachelor’s degree qualification in Social Work, Youth Work, Psychology or other health/welfare related area.
• You have work experience in youth focused practice frameworks such as strengths based or trauma informed practice
• You have experience or knowledge of crisis accommodation settings including but not limited to youth homelessness
• You have sector knowledge or experience understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness
• You pride yourself on your ability to motivate and advocate for clients to achieve outcomes
• Competent using the full suite of Microsoft applications

If you have experience working with young people in delivering effective youth-focused trauma-informed services, we want to hear from you!

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department at   or phone our Program Manager North East, Hang Pham on 0411 287 902. If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply. 

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Team Leader - Northeast

Team Leader – North - East

Hope Street Youth and Family Services

Job description

• Fantastic leadership opportunity within a fast growing, contemporary NFP
• Permanent Full-time working 10 days over 9 days between the hours of 8 am and 6 pm with a negotiated day off
• Growth opportunity
• Wellbeing initiatives; Wellbeing (STAR Leave Days), Self-care staff group
• Receive an attractive salary with salary packaging + 5 weeks annual leave
• Over award payment

ABOUT US

Hope Street Youth and Family Services Limited ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision for a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

ABOUT THE ROLE

Are you a passionate leader ready to empower a dedicated team making a real difference in the lives of young people experiencing homelessness? We are looking for an experienced and motivated Team Leader to guide and inspire our frontline staff, ensuring young people receive the support they need to build brighter futures.

In this role, you will lead a dynamic team of youth workers and case managers, fostering a positive and motivated culture. You will play a key role in driving change by shaping and developing programs that provide young people with stability, life skills, and opportunities for independence. As a leader, you will support staff in their professional growth, ensuring they have the tools and confidence to excel in their roles.

This is an exciting opportunity to take on a leadership role with heart. More than just management, this position allows you to be a role model and advocate for young people. No two days are the same in this fast-paced, purpose-driven environment, where you will collaborate with passionate professionals to deliver innovative and effective support services.

If you are a strong leader with a commitment to social impact and a desire to shape the future of youth homelessness services, we’d love to hear from you.

You will be proactive in leading and managing two components of the service:

• Outreach service.
• A youth refuge providing supported crisis accommodation.

Reporting to and supported by the Programs Manager, you will:

• Provide leadership and direction to a high functioning BOOST Outreach team (3 Case Managers) and the Crisis Accommodation team (6 Residential Youth Support Workers and 2 Case Managers).
• Hold responsibility for the day-to-day operations of our purpose-built youth refuge and the mobile outreach service.
• Ensure compliance in all operational areas including service delivery, risk management and quality improvement for clients and staff.
• Establish a culture of service excellence where optimal outcomes for young people are achieved.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes in the community and delivering client-centred crisis responses.

To find out more about the specifics of this role, please read full position description, attached.

WE ALSO OFFER

• A collaborative dedicated and highly motivated team focused on achieving positive outcomes with young people and young families.
• Full time (38 hours per week) with a flexible work arrangement option to spread the hours over 9 days/fortnight.
• NFP salary packaging up to $18,550 of your salary tax free.
• Generous salary package of $98,553 – $103,013 inc. 5% over Award payment plus super.
• 5 weeks of Annual Leave.
• On-call duties shared amongst 5 staffs with minimum recall to sites.
• Close proximity to public transport or street parking.

ABOUT YOU

You will have:

• A bachelor's degree qualification in Social Work, Youth Work, Psychology, or other health/welfare related qualification.
• Minimum of 2 years' experience in team leadership, supervision of staff and program development.
• Demonstrated background of trauma informed frameworks and understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
• Strong people management skills and ability to deliver effective client-centred services to young people in crisis within a case management framework and therapeutic approaches within a multi-disciplinary team.
• Strong relationship building skills which has seen you motivate a team and young people to achieve quality outcomes.
• Highly developed communication skills at all levels specifically in active listening, negotiation, problem solving and report writing.
• Proficiency in Microsoft office applications, client data and reporting systems.

This is the role for you if you are a Team Leader looking to be a part of dynamic and innovative youth focused organisation, and passionate team.

If you have strong leadership qualities, people management skills and demonstrated knowledge of the risk and protective factors impacting young people experiencing or at risk of homelessness, apply now!

Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.

HOW TO APPLY

• Please refer to the Position Description attached.

• Please provide a cover letter, statement addressing the selection criteria and resume.
• Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham, Program Manager North-East
• Only shortlisted candidates will be contacted.

Application closing 17th May 2025 -Apply now! We are shortlisting as received! Click "Apply Now" to apply.

NEXT STEPS

If you have any questions about this role, please contact our People and Culture department at , , or phone our Program Manager North-East, Hang Pham 0411 287 902.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Youth Counsellor / Reconciliation Practitioner

Youth Counsellor / Reconciliation Practitioner

Hope Street Youth and Family Services

Job description

ABOUT US

Hope Street Youth and Family Services Limited ("Hope Street") is a leading specialist youth homelessness services in Victoria with over 40 years’ experience in delivering services to young people and young families in the western and northern growth corridors of Melbourne.

The Youth Reconciliation program offers one-to-one counselling and support so that young people can establish and maintain constructive relationships with family and broader support networks.

ABOUT THE OPPORTUNITY

We are seeking an experienced and dedicated Youth Counsellor with sound experience in providing counselling services to young people and their families. In this role you will utilise a solution focused, strengths-based approach to provide short-term counselling and support services (maximum three months) to Hope Street’s clients. In addition, you will have the opportunity to facilitate a range of workshops and presentations with young people as well as conduct presentations for staff for capacity building.

Please refer to the attached Position Description for more information about the role.

ABOUT YOU

You have a bachelor’s or master’s degree of a Social Work, Counselling, Psychology related qualification.

You have at least 2 years of experience in providing youth counselling services.

You have a sound understanding of youth homelessness and pride on your ability to build relationship quickly with your client group.

You greatly enjoy strengthening the capacity for young people to live interdependently and supporting a young person to achieve the maximum degree of self-reliance, stability and self-determination.

You are highly competent using the full suite of Microsoft applications.

You are able to maintain accurate confidential administrative records and progress notes.

If this role sounds like a good fit for you, we encourage you to apply.

WE CAN OFFER YOU

Work for a growing, purpose driven organisation + Contemporary, supportive team

Autonomous role + Regular clinical supervision from an experienced psychologist

NFP salary packaging up to $18,550 of your salary tax free.

0.9 EFT role based at South Morang and working in Brunswick West close to Public Transport and Urban cafes

HOW TO APPLY

Please refer to the Position Description attached below.

Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.

Please address your cover letter to: Sue Scott, Operations Manager.

Only shortlisted candidates will be contacted.

Applications close midnight on 20 May 2025. Apply now! We are shortlisting as received!

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department at or phone our Operations Manager, Sue Scott on 0481 967 404.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

If you require workplace modifications, please advise so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Youth Residential Support Workers - South Morang

Youth Residential Support Workers

Hope Street Youth and Family Services

Job description

• Youth Residential Support Worker - First Response Whittlesea Youth Service
• Hope Street Youth and Family Services
• Exciting opportunity in growth organisation
• Leverage your experience and grow exemplary services for vulnerable youth in this demand area of outer Melbourne (vibrant and expanding municipality of Whittlesea)
• Multiple roles available

BENEFITS

• Wellbeing initiatives: Wellbeing (STAR Leave Days), Wellbeing staff group
• Generous development opportunities

ABOUT US

Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families

ABOUT THE OPPORTUNITY

We are looking for a positive and dedicated Youth Worker for a part-time role for the Youth Residential Service, that will be available to work 45 hours per fortnight.

Week 1:

Monday - 7:30am to 9:00 am 

Tuesday - 4:00 pm to 11:30 pm (s/o)

Wednesday- 7:30 am to 9:am 

Thursday- 4:00 pm to 11:30 pm(s/o)

Friday - 7:30 am to 9:00 am

Week 2:

Monday- 4:00 pm to 11:30 pm (s/o)

Tuesday- 7:30 am to 9:00 am 

Friday- 4:00 pm to 11:30 pm (s/o)  

Saturday- 7:30 to 9:00 am

Sunday -4:00 pm to 11:30 pm (s/o)

ON A DAY-TO-DAY BASIS, YOU WILL:

• Provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training.
• Assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing, general living skills and recreational activities.
• Complete client file notes as needed and assist with administration duties to help operations run smoothly.
• Motivate young clients to achieve meaningful goals and make a real difference in young people’s lives.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high-performing team achieving quality outcomes for young people and young families.

ABOUT YOU

• You have a bachelor’s degree or are you in your final year of a Social Work, Youth Work, or relevant Social Science related qualification
• You have demonstrated knowledge of youth-focused practice frameworks such as strengths-based or trauma-informed practice
• You have highly developed communication skills including relationship building, problem solving and report writing
• You pride yourself on your ability to motivate and advocate for clients to achieve outcomes
• You are highly competent using the full suite of Microsoft applications
• You are able to maintain accurate confidential administrative records and progress notes

WE CAN OFFER YOU

• Purpose-driven NFP organisation + A new purpose-built youth refuge under construction in South Morang

• A collaborative, dedicated, and highly motivated team focused on achieving positive outcomes with young people and young families.

• NFP salary packaging up to $18,550 of your salary tax free
• Family-friendly + close proximity to public transport or street parking

How to Apply

• Please download the attached position description and roster.
• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham, Program Manager Northeast.
• Click Apply Now! We are shortlisting as received!

If you are a youth worker with experience in delivering effective youth-focused services to young people in a crisis accommodation setting, we want to hear from you!

NEXT STEPS

If you have any questions about this role, please contact our People and Culture department at  using the subject line: Youth Residential Support Workers enquiry via EthicalJobs, or phone our Program Manager North-East, Hang Pham on 0411 287 902.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street, we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child-safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

The health and safety of our team and communities is paramount to Hope Street Youth and Family Services.