BOOST Case Manager – Youth Specialist (Brunswick West)

Permanent full-time position (76 hours per fortnight)
Classification: SCHCADS Award 2010, Level 4

Join the BOOST program and be part of a holistic client-focused and multidisciplinary team to deliver services to young people aged 16-25 who are homeless or at risk of homelessness and who have complex needs, dual diagnosis and challenging behaviours.

This includes but is not limited to:

• intensive case management for up to three months;
• short-term accommodation for up to seven nights in the 'short stay bed';
• short-term crisis support for up to six weeks;
• housing support, linkages to the community, role modelling and mentoring;
• referral pathways, living skills, budgeting assistance and advice and information.

In this role you will:

• provide specialist case management support to young people and their families; and
• proactively engage, motivate and support the young person to identify and work towards achieving their goals.

Your relationships with key support services will enhance young people’s connections to those services. You will maintain accurate client records compliant with DFFH requirements.

This is a position working a regular fortnightly work pattern inclusive of evenings and a weekend.

Please refer to the Position Description for more information about the role.

We Can Offer You

• A purpose-driven client-focused organisation and the support of experienced, passionate team members.
• Be a part of a collaborative case management and community support team.
• Urban community + Off-Street parking available and transport nearby.
• Not-For-Profit salary packaging up to $18,450 of your salary tax free available.

About You

You will have:

• A Bachelor's degree in Social Work, Youth Work, Social Sciences or relevant Health Sciences degree.
• Demonstrated experience and highly engaging to respond to young people with needs via responsive outreach model, and case management framework.
• Strong experience in Case Management, Child, Youth and Family Services.
• Extensive experience of current theoretical approaches and frameworks for working with highly vulnerable young people and their families, including strengths-based approaches.
• Strong ability to engage, motivate and support young people with complex needs within a case management framework and client-centred strengths-based, trauma-informed practice.
• Great relationship building skills which enables you to motivate young clients to achieve meaningful goals within a case management framework.
• Friendly and cooperative nature that helps build relationships quickly with key stakeholders in the community.
• Highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
• Strong competency using Microsoft and Case management applications.

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Enquiries

If you have any questions about this role please contact Sue Scott, Programs Manager (North East), on 0481 967 404 (Monday-Friday 9am-5pm only) for a confidential discussion or email .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Applications

Please provide a cover letter addressed to Sue Scott, Programs Manager (North East), a statement addressing the key selection criteria, and your resume.

Applications that do not address the selection criteria will not be shortlisted.

Applications are to be emailed using the subject line Att: Sue Scott, Programs Manager (North East) - Case Manager – Youth Specialist (Brunswick West) application via Hope Street Website to by midnight on Thursday 28 October 2021. Apply now!

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Youth Residential Support Worker (Crisis Support)

Permanent part-time position
Classification: SCHCADS Award 2010, Level 3

You will join the team within the Youth Residential program providing crisis accommodation and 24/7 support to young people and young families who reside the refuge in Brunswick West.

You will contribute to the safe place where young people and their children are supported to move from a situation of crisis, uncertainty and risk to a situation of calm and empowerment to make decisions about their own lives.

On a day-to-day basis you will:

• provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training;
• assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing, general living skills and recreational activities; and
• complete client file notes as needed and assist with administration duties to help operations run smoothly.

You will be available to work a set roster of 42.5 hours per fortnight which includes afternoon, day and weekend shifts.

Please refer to the Position Description for more information about the role.

We Can Offer You

• An experienced supportive team in a passionate purpose-driven NFP organisation.
• Attractive penalty rates.
• NFP salary packaging up to $18,450 of your salary tax free.
• Close proximity to Public Transport or street parking.
• Brunswick West’s diverse community and cafes.

If you have experience working with young people in delivering effective youth-focused trauma-informed services, we want to hear from you!

About You

• Do you have a Bachelor’s degree or are you in your final year of a Social Work, Youth Work, or relevant Social Science related qualification?
• Do you have work experience in youth-focused practice frameworks such as strengths-based or trauma-informed practice?
• Do you have experience or knowledge of crisis accommodation settings including, but not limited to, youth homelessness?
• Do you have sector knowledge or experience understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness?
• Do you pride yourself on your ability to motivate and advocate for clients to achieve outcomes?
• Are you competent using the full suite of Microsoft applications?

If you have experience working with young people in delivering effective youth-focused trauma-informed services, we want to hear from you!

Download

Enquiries

If you have any questions about this role please contact Sue Scott, Programs Manager (North East), on 0481 967 404 (Monday-Friday 9am-5pm only) for a confidential discussion or email .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Applications

Please provide a cover letter addressed to Sue Scott, Programs Manager (North East), a statement addressing the key selection criteria, and your resume.

Applications that do not address the selection criteria will not be shortlisted.

Applications are to be emailed using the subject line Att: Sue Scott, Programs Manager (North East) - Youth Residential Support Worker (Crisis Support) application via Hope Street Website to by midnight on Wednesday 20 October 2021. Apply now!

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Executive Assistant

Part-time position (30.4 hours per week)
Classification: SCHCADS Award 2010, Level 3

We are seeking a hands-on executive office administrator with a high level of professionalism to be the Executive Assistant to the CEO. You will be the CEO’s 1:1 secretarial support person and an integral business administrative support for various functions across the organisation.

Your day-to-day responsibilities will include but won’t be limited to:

• coordinating various administrative tasks including diary management, scheduling appointments, minute taking for meetings, following up action items/lists, research and preparing documentation, reports and communications on behalf of the CEO;
• work collaboratively with internal and external stakeholders on varying administrative tasks including scheduling, preparation and follow up of various business activities;
• coordinating and providing administrative and logistical support for events and work activities such as CEO meetings and presentations, the Annual General Meeting (AGM), program launches, and organisation/employee celebrations and preparing offerings as required;
• coordinating and managing the centralised processes of office equipment and supplies for the corporate office and all program sites; and
• managing and directing incoming communicators appropriately.

You will be available to work a 4-day week between the hours of 8am and 6pm.

This is an excellent opportunity to support a busy, driven and advocating CEO and a purpose-driven community organisation that achieves quality outcomes for young people.

Please refer to the Position Description for more information about the role.

We Can Offer You

• Varying work within medium NFP business and a small, professional and busy corporate team.
• A quiet, shared window-office space within the Brunswick Town Hall, a historic building in the heart of Brunswick’s diverse community and urban cafes.
• Close proximity to all Public Transport or ability to park on the street and walk 7-10 minutes.
• NFP salary packaging up to $18,450 of your salary tax free.

About You

• You have demonstrated experience in supporting a CEO or an executive assistant, secretary, or personal assistant within the housing, homelessness and/or community not-for-profit sector.
• You have a formal qualification in Business Administration or other related qualification, and you enjoy the challenge of competing demands, direct instructions and minimal supervision.
• You have excellent organisational and time management skills and are flexible and mature to manage priorities, timeframes, competing instructions and deliver outcomes as specified.
• You are experienced at maintaining confidentiality and demonstrating a high level of professionalism in all areas of work and interactions with stakeholders at all levels.
• You have great attention to detail, excellent communication skills and are proficient in Microsoft Office applications.

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Enquiries

If you have any questions about this role please contact Donna Bennett, CEO, on 0412 674 694 (Monday-Friday 9am-5pm only) for a confidential discussion or email .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Applications

Please provide a cover letter addressed to Donna Bennett, CEO, a statement addressing the key selection criteria, and your resume.

Applications are to be emailed using the subject line Att: Donna Bennett, CEO - Executive Assistant application via Hope Street Website to by midnight on Sunday 17 October 2021.

Don’t delay with your application!

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Youth Residential Support Worker (Casual Pool)

Casual (Hours as agreed for day, evening and/or weekend shifts)
Classification: SCHCADS Award 2010, Level 3

We are looking for a motivated and passionate Youth Residential Support Worker with flexibility to work at both our Brunswick West and Melton youth refuge services. If you are only able to work at one of these locations, please highlight this in your cover letter.

The Youth Residential program provides crisis accommodation and 24/7 support to young people and young families who reside in the Hope Street refuge in Brunswick West.

The First Response Youth Service in Melton is an innovative new model designed to respond to youth homelessness via a place-based approach in the north-western growth corridor of Melbourne.

Service delivery is based on the enhanced youth refuge model aiming to improve outcomes for young people as a part of a homelessness prevention approach. You will contribute to the safe place where young people and their children are supported to move from a situation of crisis, uncertainty and risk to a situation of calm and empowerment to make decisions about their own lives.

On a day-to-day basis you will:

• provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training;
• assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing, general living skills and recreational activities; and
• complete client file notes as needed and assist with administration duties to help operations run smoothly.

Please refer to the Position Description to find out more about the specifics of this role.

We Can Offer You

• Attractive penalty rates.
• New purpose-built refuge service located in Melton + newly-refurbished refuge in Brunswick West.
• Passionate purpose-driven NFP organisation + experienced supportive team.
• NFP salary packaging up to $18,450 of your salary tax free.
• Close to public transport and street parking.

About You

• Do you have a Bachelor’s degree or are you in your final year of a Social Work, Youth Work, or relevant Social Science related qualification?
• Do you have work experience in youth-focused practice frameworks such as strengths-based or trauma-informed practice?
• Do you have experience or knowledge of crisis accommodation settings including, but not limited to, youth homelessness?
• Do you have sector knowledge or experience understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness?
• Do you pride yourself on your ability to motivate and advocate for clients to achieve outcomes?
• Are you competent using the full suite of Microsoft applications?

If you have experience working with young people in delivering effective youth-focused trauma-informed services, we want to hear from you!

Download

Enquiries

If you have any questions about this role please contact Sue Watt, Acting Programs Manager (North West), on 0481 199 344 (Monday-Friday 9am-5pm only) for a confidential discussion or email .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Applications

Please provide a cover letter addressed to Sue Watt, Acting Programs Manager (North West), a statement addressing the key selection criteria, and your resume.

Please specify your availability and preferred location in your cover letter.

Applications that do not address the selection criteria will not be shortlisted.

Applications are to be emailed using the subject line Att: Sue Watt, Acting Programs Manager (North West) - Youth Residential Support Worker (Casual Pool) application via Hope Street Website to by midnight on Sunday 17 October 2021. We are shortlisting applications as received!

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Youth Support Service Case Manager (Brunswick West)

Part-time (0.8 FTE, 60.8 hours per fortnight)
Classification: SCHCADS Award 2010, Level 4

We are looking for two experienced and passionate Case Managers to join our Youth Support Service program in Brunswick West. You will be responsible for providing proactive case management to clients within the refuge and also outreach support to past residents who have transitioned into new accommodation. Your client-centred case management approach will encompass trauma-informed practice with a focus on empowerment, wellbeing, positive housing outcomes, engagement and community participation.

You will also assist young people to access external funding such as Private Rental Brokerage or Housing Establishment Funds for tenancy expenses, tenancy settlement, or emergency accommodation. This service is designed to provide young people with intensive case management for a period of six weeks, though many clients may receive longer support due to the complexity of their situation.

Reporting to the Team Leader you will form part of a multi-disciplinary approach team and specialist youth homelessness workers within north-east services as well as across the organisation. You will be available to work a set roster on Monday to Friday between 8am – 6pm.

Please refer to the Position Description to find out more about the specifics of this role.

We Can Offer You

• Passionate purpose driven NFP organisation + experienced supportive team.
• Parking available + close proximity to Public Transport.
• Brunswick West’s diverse community and cafes.
• NFP salary packaging up to $18,450 of your salary tax free.

About You

You will have:

• A Bachelor’s degree in Social Science (Social Work advantageous) and/or similar related degree.
• Strong work experience in youth-focused practice frameworks such as strengths-based and trauma-informed practice.
• Sector knowledge and an understanding of the causes of youth homelessness including understanding of risk factors, protective factors and support needs.
• Experience in implementing agency-based assessments, agreements, boundaries and setting expectations with young people.
• Highly-developed communications skills specifically listening, negotiation, problem solving, decision making and advocacy.
• Competency using the full suite of Microsoft applications and Case Management software.

If you have experience working with young people in case management and delivering effective strengths-based, trauma-informed and solutions-focused services, we want to hear from you!

Download

Enquiries

If you have any questions about this role please contact Sue Scott, Programs Manager (North East), on 0481 967 404 (Monday-Friday 9am-5pm only) for a confidential discussion or email .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Applications

Please provide a cover letter addressed to Sue Scott, Programs Manager (North East), a statement addressing the key selection criteria, and your resume.

Applications that do not address the selection criteria will not be shortlisted.

Applications are to be emailed using the subject line Att: Sue Scott, Programs Manager (North East) - Youth Support Service Case Manager (Brunswick West) application via Hope Street Website to by midnight on Tuesday 02 November 2021. Applications shortlisted as received.

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Programs Manager (North West)

Full-time position
Classification: SCHCADS Award 2010, Level 6

We are seeking a holistic and experienced leader to manage our portfolio of youth homelessness programs operating in the North West of Melbourne to support our vision and values and deliver quality youth-focused outcomes.

Together with the Operations Manager, you will set the strategic direction of the programs that fall within your portfolio and you will ensure compliance in all operational areas including service delivery, risk management and quality improvement.

You will enjoy providing leadership and direction to the teams of the:

• First Response Youth Service in Melton - an innovative new model designed to respond to youth homelessness via a place-based approach in the north-western growth corridor of Melbourne. The service consists of two components – a new purpose-built youth refuge providing supported crisis accommodation, and a mobile outreach service.
• Hope Street in Melton program - based on the Youth Foyer-like model of supported transitional housing for young people and young families who are provided with safe, secure and affordable accommodation for 12 months to 2 years.

This is an excellent opportunity to join an organisation where you can have a real impact and to be part of a high performing team achieving quality outcomes in the community and delivering client-centred responses. You will thrive in building a culture of service excellence where optimal outcomes for young people are achieved.

You will be available to work between the hours of 8am – 6pm in Melton.

Please refer to the Position Description for more information about the role.

We Can Offer You

• Great leadership opportunity + purpose-driven youth focused NFP organisation.
• Full private use of a motor vehicle + mobile within expenditure budget.
• Passionate, collaborative support team focused on great outcomes for young people.
• Family friendly workplace + NFP salary packaging up to $18,450 of your salary tax free.

About You

• You have a Bachelor's degree qualification in Social Sciences, or other health/welfare related qualifications.
• Demonstrated experience in leadership positions with strong relationship-building skills and sector knowledge in working with partners to achieve referral pathways and service outcomes.
• Strong experience in program management, supervision of staff and program development, particularly in a dynamic and changing environment.
• Strong community housing, social work, psychology and/or community development background.
• Strong knowledge of trauma-informed frameworks and understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
• Demonstrated background in delivering services to young people through client-centred, therapeutic approaches within a case management framework and in a supported crisis accommodation setting.
• Highly-developed communications skills at all levels, specifically in active listening, negotiation, problem solving and report writing.
• Proficiency in Microsoft Office applications, Case Management software and maintaining client data and reporting systems.

This is the role for you if you are a Programs Manager looking for the next challenge or a seasoned Team Leader with sector experience. If you can hit the ground running to lead, supervise and motivate passionate teams focused on positive client outcomes, apply now!

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Enquiries

If you have any questions about this role please contact Mathew Kerr, Operations Manager, on 0431 773 205 (Monday-Friday 9am-5pm only) for a confidential discussion or email .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Applications

Please provide a cover letter addressed to Mathew Kerr, Operations Manager, a statement addressing the key selection criteria, and your resume.

Applications that do not address the selection criteria will not be shortlisted.

Applications are to be emailed using the subject line Att: Mathew Kerr, Operations Manager - Programs Manager (North West) application via Hope Street Website to by midnight on Sunday 24 October 2021.

Don’t delay with your application!

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Youth Case Manager (Whittlesea)

Part-time (3 days per week) contract role to August 2022 with immediate start
Classification: SCHCADS Award 2010, Level 4

We are seeking a dedicated and supportive Case Manager to commence ASAP with demonstrated experience in helping young people identify their goals and how to transition out of the homelessness service system.

The Hope Street in Whittlesea program is based on the Foyer model of supported transitional housing for young people and young families who are provided with safe, secure and affordable accommodation for 12 months to 2 years.

In this role you will:

• proactively assist young people to develop their skills and abilities to live interdependently in their local community including enjoying meaningful and sustainable relationships; and
• provide strength-based case management support to develop interdependent, sustainable life to access and/or maintain employment, education and training opportunities and achieve meaningful citizen participation.

This is an excellent opportunity to support young people and their families to achieve meaningful goals and make a real difference in their lives.

Please refer to the Position Description to read more about your responsibilities for this role.

We Can Offer You

• A purpose-driven client-focused organisation and the support of experienced, passionate team members.
• A hands-on role and the opportunity to work independently in a quiet work environment.
• Family friendly + Off-Street parking available and transport nearby.
• Not-For-Profit salary packaging up to $18,450 of your salary tax free available.

About You

You will have:

• A Bachelor's degree in Social Work, Youth Work, Social Sciences or relevant Health Sciences degree.
• 2+ years' demonstrated experience and knowledge in responding to young people with needs in Transitional Housing or other housing/accommodation settings including knowledge of accommodation and housing referral and intake processes.
• 2+ years' demonstrated experience in Case Management, Child, Youth and Family Services.
• 2+ years’ experience of current theoretical approaches and frameworks for working with highly vulnerable young people and their families, including strengths-based approaches.
• Strong ability to engage, motivate and support young people with complex needs within a case management framework and client-centred strengths-based, trauma-informed practice.
• Great relationship building skills which enables you to motivate young clients to achieve meaningful goals within a case management framework.
• Friendly and cooperative nature that helps build relationships quickly with key stakeholders in the community.
• Highly-developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
• Strong competency using Microsoft and Case management applications.

Download

Enquiries

If you have any questions about this role please contact Sue Scott, Programs Manager (North East), on 0481 967 404 (Monday-Friday 9am-5pm only) for a confidential discussion or email .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Applications

Please provide a cover letter addressed to Sue Scott, Programs Manager (North East), a statement addressing the key selection criteria, and your resume.

Applications that do not address the selection criteria will not be shortlisted.

Applications are to be emailed using the subject line Att: Sue Scott, Programs Manager (North East) - Youth Case Manager (Whittlesea) application via Hope Street Website to by midnight on Wednesday 20 October 2021. We are shortlisting applications as received!

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Team Leader - First Response Youth Service (Melton)

Permanent full-time position (38 hours per week)
Classification: SCHCADS Award 2010, Level 5

We are seeking a determined and highly-motivated Team Leader that can join the Program and Leadership team to deliver quality youth-focused outcomes.

As the Team Leader of the First Response Youth Service in Melton you will be part of an exciting and innovative new model purpose-designed to respond to youth homelessness via a place-based approach in this north-western growth corridor of Melbourne.

You will be proactive in leading and managing two components of the service:

• a mobile outreach service which is available 365 days per year including after hours; and
• a youth refuge providing supported crisis accommodation.

Reporting to and supported by the Programs Manager, you will:

• provide leadership and direction to a high-functioning Mobile Outreach team (4 Case Managers) and the Crisis Accommodation team (6 Residential Youth Support Workers and 2 Case Managers);
• hold responsibility for the day-to-day operations of our purpose-built youth refuge and the mobile outreach service;
• ensure compliance in all operational areas including service delivery, risk management and quality improvement for clients and staff; and
• establish a culture of service excellence where optimal outcomes for young people are achieved.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high-performing team achieving quality outcomes in the community and delivering client-centred crisis responses.

Please refer to the Position Description to read more about your responsibilities for this role.

We Can Offer You

• Purpose-driven NFP organisation + a new purpose-built youth refuge in Melton.
• A collaborative, dedicated support team focused on great outcomes for young people.
• NFP salary packaging up to $18,450 of your salary tax free.
• Family friendly + close proximity to public transport or street parking.

About You

You will have:

• A Bachelor's degree qualification in Social Work, Youth Work, Family Therapy, Psychology, or other health/welfare related qualification.
• Strong people management skills and ability to deliver effective client-centred services to young people in crisis within a case management framework and therapeutic approaches within a multi-disciplinary team.
• Strong relationship-building skills which has seen you motivate a team and young people to achieve quality outcomes.
• Demonstrated background of trauma-informed frameworks and understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
• Experience in team leadership, supervision of staff and program development, particularly in a dynamic and changing environment.
• Highly-developed communication skills at all levels specifically in active listening, negotiation, problem solving and report writing.
• Proficiency in Microsoft Office applications, Case Management software and maintaining client data and reporting systems.

This is the role for you if you are a Team Leader looking for change, a passionate team or a seasoned Case Manager with sector knowledge. If you also have strong leadership qualities, people management skills and demonstrated knowledge and experience of the impacts of young people experiencing or at risk of homelessness and providing stable and safe accommodation and youth-specific supports, apply now!

Download

Enquiries

If you have any questions about this role please contact Sue Watt, Acting Programs Manager (North West), on 0481 199 344 (Monday-Friday 9am-5pm only) for a confidential discussion or email .

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Applications

Please provide a cover letter addressed to Sue Watt, Acting Programs Manager (North West), a statement addressing the key selection criteria, and your resume.

Applications that do not address the selection criteria will not be shortlisted.

Applications are to be emailed using the subject line Att: Sue Watt, Acting Programs Manager (North West) - Team Leader - First Response Youth Service (Melton) application via Hope Street Website to by midnight on Sunday 24 October 2021.

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.