Marketing and Communications Lead

Marketing and Communications Lead 

Hope Street Youth and Family Services 

Job description 

• Join our passionate team of professional specialists committed to empowering young people and influencing change in youth homelessness 

• Fantastic opportunity to be part of a growing, values-based organisation 

• Permanent part time – 3 days per week 

• Generous TRP package includes $52K – $57K pa. (pro-rata) plus super + access to salary packaging up to $18,550 pa of salary. 

• Wellbeing initiatives include Wellbeing (STAR Leave Days), Self-care staff group, corporate gym membership to the iconic Brunswick Baths and more 

• Close to public transport, cafés in the heart of Merri-bek  

ABOUT US 

Hope Street Youth and Family Services Limited ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness. 

Hope Street’s vision is to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families. 

The teams are multidisciplinary committed to the delivery of responsive and comprehensive services to young people, their children, and our communities. Hope Street’s values are Fairness, Collaboration, Social Justice, Integrity, Diversity, and Hope.  

ABOUT THE OPPORTUNITY 

We are seeking a hands-on Marketing and Communications Lead with highly developed skills across digital and traditional platforms. The successful candidate will work with the CEO and Executive team to design and implement key internal and external communication, engagement, marketing and media to further Hope Streets Strategic objectives, advocacy and exciting growth. 

ABOUT YOU 

• You are a communications professional with a Communications, Marketing or related degree with at least 2 years of relevant experience. 

• You are a strong communicator and relationship builder who works collaboratively with internal stakeholders, and a broad range of external stakeholders including media agencies to develop and promote brand and consistent messaging. 

• You are adept at using digital media platforms to promote effective and engaging campaigns. 

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes in the community. 

HOW TO APPLY 

• Please download the attached position description. 

• Please provide a cover letter, statement addressing the selection criteria and resume. 

• Please note applications that do not address the selection criteria will not be shortlisted. 

• Please address your cover letter to: Nick McHale, Business Development and Partnership Manager. 

• Only shortlisted candidates will be contacted. 

• Application closing on 2nd Sep 2025! We are shortlisting as received!  

ENQUIRIES 

If you have any questions about this role, please contact our People and Culture department at  or phone our Business, Development and Partnership Manager, Nick MacHale on mob. ph. 0416 043 567. 

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us. 

ADDITIONAL INFORMATION 

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position. 

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.  

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check. 

A position description is attached. 

Youth Case Manager - Melton

Youth Case Manager - First Response Youth Residential Service - Melton

Hope Street Youth and Family Services

ABOUT HOPE STREET

Hope Street Youth and Family Services Limited ("Hope Street") is a leading specialist youth homelessness services in Victoria with over 40 years’ experience in delivering services to young people and young families in the western and northern growth corridors of Melbourne.
Hope Street First Response Youth Support Service in Melton is a new innovative program funded by the State Government in response to youth homelessness in the growth corridor of the City of Melton.

If you have extensive case management experience and you pride yourself on your strengths based, solutions focused approach and value the opportunity to make a real difference in a young person's life, we want to hear from you!

ABOUT THE OPPORTUNITY

We are looking for a positive and dedicated Case Worker for a full-time (FTE 1.0, 76 hrs per fortnight) position in Melton.

In this role you will:

Provide short term intensive case management services to young people, responding to their immediate (emergency) and short-term needs within a holistic client focused approach; including housing, health, specialist health, employment, education and training, family/significant relationships, legal, community linkages and/or participation.

Proactively engage, motivate and support the young person to develop interdependent, sustainable life options with a focus on achieving their case plan goals.

Build your relationships with key support services will enhance young people’s connections to those services and you will maintain accurate client records compliant with DFFH requirements.

Be available to work a fortnightly roster Monday to Saturday

Please refer to the Position Description attached for more information about the role.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.

WE OFFER:

A new purpose-built refuge service located in Melton close to transport.

Collaborative case management and community support team.

Full-time position with attractive penalty rates.

NFP salary concession - Receive up to $18,550 of your salary tax free.

ABOUT YOU

You have a bachelor’s degree qualification in Social Work, Youth Work, Human Services or other health/welfare related area.

You are a motivated case manager with 3 years’ experience ideally working with youth.

You have an understanding of the youth homelessness service system and allied services best placed to support and divert young people from homelessness.

You have great relationship building skills which enables you to motivate young clients in crisis settings to achieve meaningful goals within a case management framework.

Your friendly and cooperative nature means that you can build relationships quickly with key stakeholders in the community.

You have highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.

You are highly competent using Microsoft applications and Case Management Software.

HOW TO APPLY

Please refer to the Position Description attached.

Please provide a cover letter, statement addressing the selection criteria and resume.

Please note applications that do not address the selection criteria will not be shortlisted.

Please address your cover letter to: Sue Watt, Program Manager, Northwest

Only shortlisted candidates will be contacted.

Apply now! We are shortlisting as received! Application closing on 04/09/25 at 5pm.

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department using the subject line: Youth Case Manager - First Response Youth Residential Service - Melton enquiry via Ethical Jobs or phone our Program Manager Northwest, Sue Watt on 0481199344

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.