Case Manager (Outreach)
Part-time, fixed-term position (63 hours per fortnight)
Classification: SCHCADS Award 2010, Level 4
If you are a passionate, objective and hands-on Case Manager that has experience with young people in an assertive outreach capacity and can demonstrate reflective and evidence-based practice, we want to hear from you!
This is a great opportunity for a dedicated, open-minded outreach worker for our First Response Youth Mobile Outreach Service in Melton, close to public transport.
Through an assertive outreach model, in this role you will proactively:
- seek and assist young people or families who are sleeping rough in the City of Melton and surrounding LGA;
- respond to enquiries, agency referrals and engage with young people or families at risk of, or experiencing homelessness;
- build and maintain collaborative relationships with surrounding local government agencies, emergency departments, schools and referrals;
- utilise assessment tools including initial assessment and planning to identify client and resource requirements;
- provide advocacy where required, immediate support and information, including referral to the wider community services networks in Melton; and
- provide intensive case management support to assist with accessing appropriate homelessness services as well as diversion from the homelessness service system.
You will be available to work a set fortnightly roster Monday to Sunday, with varying shifts (9:30 am to 5:00pm) and (3:30 pm – 10:30pm).
This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.
Please refer to the Position Description below for more information about the role.
We Can Offer You
- A passionate, collaborative case management and community support team.
- A fixed-term contract until June 2022 - Part-time 63 hrs per fortnight.
- Attractive penalty rates for evening, weekend shifts.
- NFP salary concessions - Receive up to $18,450 of your salary tax free.
About You
- You have a Bachelor Degree qualification in Social Work, Youth Work, Family Therapy, Psychology or other health/welfare related area.
- You have demonstrated experience working with young people who are at risk or experiencing homelessness and an understanding of allied services best placed to support and divert young people from homelessness.
- You have knowledge and experience of reflective evidence-based practice and trauma-informed practice frameworks.
- Your friendly, open-minded and determined nature means that you can build relationships quickly with clients in crisis and from diverse cultural backgrounds; and key stakeholders in the community.
- You have highly-developed communications skills including writing, listening, negotiation, problem solving, decision making and advocacy.
- You are highly competent using Microsoft applications and Case Management Software and assessment tools.
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Enquiries
If you have any questions about this role please contact Shai Diner, Programs Manager (North West), on 0423 590 374 for a confidential discussion or email .
Applications
Please provide a cover letter addressed to Shai Diner, Programs Manager (North West), a statement addressing the key selection criteria, and your resume.
Applications that do not address the selection criteria will not be shortlisted. Previous applicants need not apply.
Applications are to be emailed using the subject line Att: Shai Diner, Programs Manager (North West) - Case Manager (Outreach) application via Hope Street Website to by midnight on Monday 26 April 2021.
Hope Street is a child safe organisation and is committed to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Hope Street is subject to a satisfactory national (and international where relevant) police check and Working With Children Check prior to commencement of any work.
Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.
Case Manager (Refuge)
Full-time position (76 hours per fortnight)
Classification: SCHCADS Award 2010, Level 4
If you have extensive case management experience and you pride yourself on your strengths-based, solutions-focused approach and value the opportunity to make a real difference in a young person's life, we want to hear from you!
We are looking for a positive and dedicated Case Worker for our First Response Youth Refuge in Melton.
In this role you will:
- provide short-term intensive case management services to a young person and their children, responding to their immediate (emergency) and short-term needs within a holistic client focused approach; including: housing, health, specialist health, employment, education and training, family/significant relationships, legal, community linkages and/or participation.
- proactively engage, motivate and support the young person to develop interdependent, sustainable life options with a focus on achieving their case plan goals.
- build your relationships with key support services will enhance young people’s connections to those services and you will maintain accurate client records compliant with DFFH requirements.
- be available to work a fortnightly roster Monday to Saturday
This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.
Please refer to the Position Description below for more information about the role.
We Can Offer You
- A new purpose-built refuge service located in Melton close to transport.
- Collaborative case management and community support team.
- Attractive penalty rates.
- NFP salary concession - Receive up to $18,450 of your salary tax free.
About You
- You have a Bachelor Degree qualification in Social Work, Youth Work, Family Therapy, Psychology or other health/welfare related area.
- You are a motivated case manager with 3 years experience, ideally working with youth.
- You have an understanding of the youth homelessness service system and allied services best placed to support and divert young people from homelessness.
- You have great relationship-building skills which enables you to motivate young clients in crisis settings to achieve meaningful goals within a case management framework.
- Your friendly and cooperative nature means that you can build relationships quickly with key stakeholders in the community.
- You have highly-developed communications skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
- You are highly competent using Microsoft applications and Case Management Software.
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Enquiries
If you have any questions about this role please contact Shai Diner, Programs Manager (North West), on 0423 590 374 for a confidential discussion or email .
Applications
Please provide a cover letter addressed to Shai Diner, Programs Manager (North West), a statement addressing the key selection criteria, and your resume.
Applications that do not address the selection criteria will not be shortlisted. Previous applicants need not apply.
Applications are to be emailed using the subject line Att: Shai Diner, Programs Manager (North West) - Case Manager (Refuge) application via Hope Street Website to by midnight on Monday 26 April 2021.
Hope Street is a child safe organisation and is committed to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Hope Street is subject to a satisfactory national (and international where relevant) police check and Working With Children Check prior to commencement of any work.
Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.
Operations Manager
Full-time position (76 hours per fortnight)
Classification: SCHCADS Award 2010, Level 7
About You
- Are you an experienced Team Leader or Programs Manager looking for your next challenge? Or perhaps you are a seasoned Operations Manager looking for something new?
- Do you have at least 6 years of management experience in a youth community service organisation?
- Do you have in-depth knowledge of the operations of youth service programs?
- Do you have a ‘can do’ attitude and enjoy the variety and business of a role in a small but growing organisation?
If this sounds like you and you are a looking for a hands-on role that you can shape to be your own, we encourage you to apply!
About the Role
As our Operations Manager you are an integral part of the organisation driving change and leading staff teams operating youth programs in the north west and north east. You will receive leadership from the CEO and you will provide support and leadership to two Programs Managers.
Some of your activities will include:
- Working with the CEO to achieve the strategic direction of the organisation
- Leading Hope Street’s program operations, providing coaching and mentoring to two direct reports (one who is newly recruited)
- Ensuring each program is resourced and delivered according to the program model and organisational requirements
- Planning, monitoring and reviewing all aspects of service delivery to achieve exceptional client outcomes
- Leading continued improvement and imbedding a culture of quality improvement
- Creating new and innovative models in response to the needs of young people experiencing homelessness
- Travel to Hope Street sites to support the staff teams
We Can Offer You
Here is why this role is a great career move for you:
- Career Development - You will work closely with a supportive and knowledgeable CEO who has a strong focus on delivering quality services.
- Variety of Work - You will have the opportunity to be involved in a variety of work and build on your knowledge and skills.
- Flexible Work Environment - You will have access to flexible work arrangements, with additional personal leave and 5 weeks annual leave.
- An Attractive Salary - You will receive a competitive salary with full salary packaging with a fully-maintained vehicle for work and private use.
- Culture - You will be part of a passionate workforce who love what they do.
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Enquiries
If you have any questions about this role please email .
Applications
Please provide a cover letter addressed to Donna Bennett, CEO, a statement addressing the key selection criteria, and your resume.
Applications that do not address the selection criteria will not be shortlisted.
Applications are to be emailed using the subject line Att: Donna Bennett, CEO - Operations Manager application via Hope Street Website to by 9:00am on Monday 19 April 2021.
Hope Street is a child safe organisation and is committed to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Hope Street is subject to a satisfactory national (and international where relevant) police check and Working With Children Check prior to commencement of any work.
Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.
Youth Reconciliation Worker (Counsellor/Psychologist)
Full-time position
Classification: SCHCADS Award 2010, Level 5
We are seeking an experienced and dedicated Youth Counsellor/Psychologist with sound experience in providing counselling and reconciliation services to young people and their families. Our Youth Reconciliation program offers one-to-one counselling and support so that young people can establish and maintain constructive relationships with family and broader support networks.
In this role you will utilise a solutions-focused, strengths-based approach to provide short-term counselling and support services (maximum three months) to Hope Street’s clients. In addition, you will have the opportunity to facilitate a range of workshops and presentations with young people as well as conduct presentations for staff for capacity building.
This is an excellent opportunity to be instrumental in establishing effective teams in a dynamic environment.
Please refer to the Position Description below for more information about the role.
We Can Offer You
- Work for a growing, purpose driven organisation + Contemporary, supportive team
- Autonomous role + regular clinical supervision from an experienced psychologist
- Receive up to $18,450 of your salary tax free due to NFP salary concessions
- Located in Brunswick close to public transport and urban cafes
About You
- You have at least 2 years of experience in a Youth Reconciliation Worker (Counsellor or Psychologist) role with a Bachelor Degree qualification in either Social work, Psychology or Counselling.
- You have a sound understanding of youth homelessness and pride yourself on your ability to build relationships quickly with your client group.
- You greatly enjoy strengthening the capacity of young people to live interdependently and supporting a young person to achieve the maximum degree of self-reliance, stability and self-determination.
If this role sounds like a good fit for you we encourage you to apply.
This is an excellent opportunity to join a workforce that is passionate about achieving quality outcomes for young people.
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Enquiries
If you have any questions about this role please contact Sue Scott, Programs Manager (North East), on 0481 967 404 (between Monday-Friday 9am-5pm) for a confidential discussion or email .
Applications
Please provide a cover letter addressed to Sue Scott, Programs Manager (North East), a statement addressing the key selection criteria, and your resume.
Applications that do not address the selection criteria will not be shortlisted.
Applications are to be emailed using the subject line Att: Sue Scott, Programs Manager (North East) - Youth Reconciliation Worker application via Hope Street Website to by midnight on Monday 19 April 2021. Don't delay with your application!
Hope Street is a child safe organisation and is committed to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Hope Street is subject to a satisfactory national (and international where relevant) police check and Working With Children Check prior to commencement of any work.
Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.
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