Case Manager - BOOST

Case Manager - BOOST

Hope Street Youth and Family Services

Exciting intercity role, West Brunswick

Be Part of Our Growth!

WE CAN OFFER YOU

A passionate purpose-driven NFP organisation + experienced supportive team

Opportunity to be part of exciting growth

Wellbeing initiatives include 2 days per year paid time for wellbeing purposes

A permanent full-time position working one Saturday per fortnight.

NFP salary packaging up to $18,550 of your salary tax-free

Close proximity to Public Transport and street parking

ABOUT HOPE STREET

Hope Street Youth and Family Services Limited ("Hope Street") is a secular community organisation that provides specialist crisis accommodation, short term housing and support services to young people and their children experiencing, or at risk of, homelessness.

Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to be a part in ending youth homelessness, join our team of 50 people across 6 sites in the Northern and Western metropolitan regions.

THE BOOST PROGRAM

The BOOST Program provides case management to young people aged 16-25 who are homeless or at risk of homelessness and who have complex needs, dual diagnosis and challenging behaviour/s. The target group includes young people who are parenting and/or expecting birth.

The BOOST Program provides services to young people in crisis, short stay 7 night bed, supports young people in outreach (up to 3 months of service) and operates on weekdays, weeknights and Saturdays 9-5 pm, so that young people can be offered an intensive and responsive service.

ABOUT THE OPPORTUNITY

We are looking for a dedicated Youth Specialist for a permanent full-time position working a regular fortnightly work pattern in Brunswick West. In this role you will provide specialist case management support to young people and their families, within a holistic client focused approach that includes housing, health, employment, education and community participation.

You will proactively engage, motivate and support the young person to identify and work towards achieving their goals. Your relationships with key support services will enhance young people’s connections to those services. You will maintain accurate client records compliant with DFFH requirements.

ABOUT YOU

You have a bachelor’s qualification in Social Work, Youth Work, or other health/welfare related qualifications.

Demonstrated experience and highly engaging to respond to young people with needs via responsive outreach model, and case management framework.

Strong experience in Case Management, Child, Youth and Family Services.

Extensive experience of current theoretical approaches and frameworks for working with highly vulnerable young people and their families, including strengths-based approaches.

Strong ability to capacity build with diverse and inclusive community services e.g. LGBTQI, Drug & Alcohol, Policing Units (proactive units) Legal services, Indigenous Services.

Strong ability to engage, motivate and support young people with complex needs within a case management framework and client-centred strengths-based, trauma-informed practice.

Strong relationship building skills which enables you to motivate young clients to achieve meaningful goals within a case management framework.

Highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.

Strong competency using Microsoft and Case management applications.

HOW TO APPLY

Please download the position description.

Please provide a cover letter, statement addressing the selection criteria and resume.

Please note applications that do not address the selection criteria will not be shortlisted.

Please address your cover letter to: Sue Watt, Program Manager Northeast.

Only shortlisted candidates will be contacted.

We are shortlisting as received! Application closing date: 7 August 2025

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department: or phone our Program Manager Northeast, Sue Watt on 0481199 344.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Youth Case Manager - Melton

Youth Case Manager - First Response Youth Residential Service - Melton

Hope Street Youth and Family Services

ABOUT HOPE STREET

Hope Street Youth and Family Services Limited ("Hope Street") is a leading specialist youth homelessness services in Victoria with over 40 years’ experience in delivering services to young people and young families in the western and northern growth corridors of Melbourne.
Hope Street First Response Youth Support Service in Melton is a new innovative program funded by the State Government in response to youth homelessness in the growth corridor of the City of Melton.

If you have extensive case management experience and you pride yourself on your strengths based, solutions focused approach and value the opportunity to make a real difference in a young person's life, we want to hear from you!

ABOUT THE OPPORTUNITY

We are looking for a positive and dedicated Case Worker for a full-time (FTE 1.0, 76 hrs per fortnight) position in Melton.

In this role you will:

Provide short term intensive case management services to young people, responding to their immediate (emergency) and short-term needs within a holistic client focused approach; including housing, health, specialist health, employment, education and training, family/significant relationships, legal, community linkages and/or participation.

Proactively engage, motivate and support the young person to develop interdependent, sustainable life options with a focus on achieving their case plan goals.

Build your relationships with key support services will enhance young people’s connections to those services and you will maintain accurate client records compliant with DFFH requirements.

Be available to work a fortnightly roster Monday to Saturday

Please refer to the Position Description attached for more information about the role.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.

WE OFFER:

A new purpose-built refuge service located in Melton close to transport.

Collaborative case management and community support team.

Full-time position with attractive penalty rates.

NFP salary concession - Receive up to $18,550 of your salary tax free.

ABOUT YOU

You have a bachelor’s degree qualification in Social Work, Youth Work, Human Services or other health/welfare related area.

You are a motivated case manager with 3 years’ experience ideally working with youth.

You have an understanding of the youth homelessness service system and allied services best placed to support and divert young people from homelessness.

You have great relationship building skills which enables you to motivate young clients in crisis settings to achieve meaningful goals within a case management framework.

Your friendly and cooperative nature means that you can build relationships quickly with key stakeholders in the community.

You have highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.

You are highly competent using Microsoft applications and Case Management Software.

HOW TO APPLY

Please refer to the Position Description attached.

Please provide a cover letter, statement addressing the selection criteria and resume.

Please note applications that do not address the selection criteria will not be shortlisted.

Please address your cover letter to: Sue Watt, Program Manager, Northwest

Only shortlisted candidates will be contacted.

Apply now! We are shortlisting as received! Application closing on Wednesday 23 July at 5pm.

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department using the subject line: Youth Case Manager - First Response Youth Residential Service - Melton enquiry via Ethical Jobs or phone our Program Manager Northwest, Sue Watt on 0481199344

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.