Supporting our youth

The Hope Street in Whittlesea program is based on the Foyer model of supported transitional housing for young people and young families who are provided with safe, secure and affordable accommodation for 12 months to two years. Support is provided within a model of five one-bedroom units and two family units in Thomastown, and four family units in Preston.

Case management helps young people identify their goals and how they can transition out of the homelessness service system. Hope Street is responsible for the holistic programs and activities that are designed to achieve development in four core areas:

  • Employment, education and training – including living skills development
  • Maintaining successful tenancies
  • Social and recreational development
  • Citizen participation

The program:

  • is an intensive outreach support service offering an integrated case management to young people with links to the City of Whittlesea
  • proactively assists young people to develop resilience through effective integration and interdependence with their local communities
  • is not a crisis support or crisis accommodation program

What does the program offer?

  • Intensive individualised case management
    • Strong one to one relationship between case work and service user
    • Flexible service delivery model including tailored levels of support to young people's needs
    • Focus on re/connections with significant familial, personal and social relationships
    • Build links with key agencies/groups in community to achieve young people's goals
    • A continued flexible approach when young people move into interdependent living
    • Highly skilled workers within a highly responsive program
  • Living Skills Program
    • Robust series of group work sessions cover topics such as sustaining a successful tenancy; accessing and sustaining employment, education, training; personal and social development; citizenship and participation
    • Utilise and value young people's skills and experiences as contributors and facilitators to the Living Skills Program
  • Integration with community
    • Connect young people as meaningful participants (capacity building) with their local communities through employment, education, personal and citizen opportunities
    • Link to local communities through partnerships, community capacity building activities and joint initiatives with community groups and agencies

How can young people enter this program?

Young people must be:

  • 16 - 25 years of age—priority will be given to those 19 years and under
  • individuals or part of a couple / family (eg siblings, single parent and child, couple and child)
  • (at risk of) experiencing homelessness
  • linked to the Whittlesea local government area incorporating the suburbs of Thomastown, Lalor, Mill Park, Epping, South Morang, Doreen, Mernda, Wollert, Yan Yean, Eden Park, Whittlesea, Woodstock, Donny Brook, Kinglake West, Humevale and parts of Bundoora and Beveridge
  • linked or willing to be linked to education, employment or training
  • in receipt of an income that allows for independent living (purchase food, pay rent, travel, etc)
  • able to perform a basic level of independent living skills in activities such as cooking, cleaning, shopping, self regulated routine
  • willing and have the capacity to participate in the program

Please contact your nearest access point(s) listed on this page to find out more about entering this program.


In 2019-2020, the program provided support to 41 unique individual young people, including twelve dependent children aged 0-8. Of the 41 young people, 23 were ongoing from last year, with 19 young people being newly assisted throughout the reporting period.

Of the young people supported:

  • 41% were male and 59% were female;
  • the most common age brackets were: 16 years old (2%), 18-19 years old and 20-24 years old (42%);
  • 59% of clients identified as being of CALD background;
  • seven per cent of clients identified as being of Aboriginal heritage;
  • clients who entered the program originated from ten countries, the most common countries of birth being: Australia (63%), Iraq (7%), Somalia (7%) and Sudan (5%); and
  • two per cent of clients have a support package through NDIS.

The most common reasons young people sought assistance were:

  • housing affordability stress (31%);
  • domestic and family violence (29%);
  • housing crisis (14%);
  • inadequate or inappropriate dwelling conditions (12%); and
  • lack of family or community support (7%).

Learn more about the young people supported, and our impact, from the report below.


  1. A support period is the length of time during which a client receives services from Hope Street. The support period ends when the client stops receiving those services, eg they exit one of our programs. Sometimes a young person/family (at risk of) experiencing homelessness requires more than one support period to ensure that they have every opportunity to secure stable accommodation and remain connected to their families, networks, education and employment.
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