HomeGet InvolvedCampaignsWhittlesea First Response

Whittlesea First Response

Whittlesea First Response campaign

Hope Street plans to establish a First Response Youth Service in the City of Whittlesea, a growth corridor reporting high rates of youth homelessness.

About the service

The Hope Street First Response Youth Service in Whittlesea will incorporate construction of a purpose-built 13 bedroom supported crisis accommodation centre (youth refuge) and will also offer a 24/7 wrap-around response including a mobile outreach component. The service aims to:

  • Provide crisis accommodation to 100 young people per year
  • Provide mobile outreach services to 120 young people per year
  • Provide holistic, wrap-around case management and integrated support
  • Respond to complex issues and needs, making appropriate referrals to specialist support
  • Assist young people with the transition to new living arrangements
  • Link young people with supports in their local communities, as part of a local place response
  • Provide support onsite 24/7, 365 days per year in the refuge, plus after-hours service via the mobile outreach component

Who will benefit?

The First Response Youth Service aims to prevent and divert young people and their children from the situation of homelessness and to provide specialised client focused support to young people and their children who are experiencing or at risk of homelessness. It will do this by working towards the following outcomes for young people and their children:

  • Young people are diverted from the homelessness service system;
  • Young people receive stable, safe housing and begin to build a pathway out of homelessness;
  • Young people have a stable base from which to look for and retain employment and education opportunities;
  • Young people are able to access full income entitlements and thereby have increased financial security; and
  • Young people have improved connectedness to several support systems (schools, recreational, friends, family).

Why Whittlesea?

The City of Whittlesea reports high rates of youth homelessness, disadvantage and disengagement:

  • On Census night 2016 there were 630 people experiencing homelessness
  • Homelessness increased by 7% between 2011 and 2016
  • As at March 2019 there were 3272 people on the waiting list for social housing
  • 63% of households are in rent-related financial stress
  • 25% of young people aged 15-24 years experience mental health problems
  • One of the highest rates of family violence in Melbourne
  • The second highest youth unemployment rate in Melbourne

Our credentials

Hope Street has been providing specialist homelessness housing and support programs in the City of Whittlesea since 2008, and the First Response Youth Service will complete the local place-based offering. There is currently no youth refuge in the area.

We have completed an identical project — the Hope Street First Response Youth Service in Melton — in 2018/2019, with the construction of a purpose-designed First Response youth refuge currently under construction and due for completion by the end of 2019. In the interim, crisis accommodation is being provided to young people through two private rental properties that Hope Street is operating as youth refuges, with over 30 clients having received support and/or accommodation since March. The Hope Street First Response Youth Mobile Outreach Service in Melton component has been in operation since June 2018, operating out of Hope Street's pre-existing site in Melton with thanks to a significant grant from The Ian Potter Foundation. Over 165 young people have received outreach support services in this time.

Campaign contributors

City of Whittlesea

The City of Whittlesea has committed to the long-term lease arrangement of 2500 square metres of council-owned land to Hope Street, on which the First Response Youth Service will be built.

Russell Hopkins, Director of Community Services at the City of Whittlesea, said the Council is looking forward to the project coming to fruition. "Hope Street is a trusted partner with a strong track record of meeting the needs of vulnerable young people. Given the rates of issues such as youth disengagement, youth suicide and youth mental health in municipalities such as Whittlesea, Hope Street's proposal to work with Council in the provision of much needed emergency accommodation is particularly important," he said.

See our Major Donors page for other campaign contributions.

Hope Street is in the process of raising the capital funds required to build the First Response Youth Service on the land allocated by the City of Whittlesea and is actively seeking contributions from Government, philanthropic and corporate sources. 

Donate now to help support young people and young families who don't have a safe place to call home.  Thank you!

For more information on Whittlesea First Response, please contact Olivia Myeza, Business Development and Partnerships Manager, on 0401 473 923 or email .

Latest Campaign News

Up ahead: First Response Youth Service in the City of Whittlesea
Hope Street, a leading specialist youth homelessne...
New crisis services closer to home
Hope Street is in the early stages of exploring th...
Go to top
JSN Boot template designed by JoomlaShine.com