Young woman

The Hope Street in Melton program is based on the Youth Foyer like model of supported transitional housing for young people and young families who are provided with safe, secure and affordable accommodation for 12 months to 2 years. Young people are active participants in creating opportunities to strengthen their housing, employment, education, training and personal and social development. Support is provided within a model of eight one-bedroom units and two family units.

Case management helps young people identify their goals and how they can transition out of the homelessness service system. Hope Street is responsible for the holistic programs and activities that are designed to achieve development in four core areas:

  • Employment, education and training – including living skills development
  • Maintaining successful tenancies
  • Social and recreational development
  • Citizen participation

The program:

  • is an intensive outreach support service offering an integrated case management to young people with links to the City of Melton
  • proactively assists young people to develop resilience through effective integration and interdependence with their local communities
  • is not a crisis support or crisis accommodation program

What does the program offer?

  • Intensive individualised case management
    • Strong one to one relationship between case work and service user
    • Flexible service delivery model including tailored levels of support to young people's needs
    • Focus on re/connections with significant familial, personal and social relationships
    • Build links with key agencies/groups in community to achieve young people's goals
    • A continued flexible approach when young people move into interdependent living
    • Highly skilled workers within a highly responsive program
  • Living Skills Program
    • Robust series of group work sessions cover topics such as sustaining a successful tenancy; accessing and sustaining employment, education, training; personal and social development; citizenship and participation
    • Utilise and value young people's skills and experiences as contributors and facilitators to the Living Skills Program
  • Integration with community
    • Connect young people as meaningful participants (capacity building) with their local communities through employment, education, personal and citizen opportunities
    • Link to local communities through partnerships, community capacity building activities and joint initiatives with community groups and agencies

How can young people enter this program?

Young people must be:

  • 16 - 25 years of age—priority will be given to those 19 years and under
  • individuals or part of a couple / family (eg siblings, single parent and child, couple and child)
  • (at risk of) experiencing homelessness
  • linked to the Melton local government area
  • linked or willing to be linked to education, employment or training
  • in receipt of an income that allows for independent living (purchase food, pay rent, travel, etc)
  • able to perform a basic level of independent living skills in activities such as cooking, cleaning, shopping, self regulated routine
  • willing and have the capacity to participate in the program

Please contact your nearest access point(s) listed on this page to find out more about entering this program.


During 2019-2020:

  • the program supported 37 unique young people, including seven dependent children aged 0-5;
  • 25 were newly-assisted clients, with 16 carried over from the previous year;
  • 21 young people exited the program during the year;
  • of the 41 support periods1 provided during this financial year, the average length of support period was 308 days;
  • the most common age brackets were: 16 years (11%), 17 years (19%), 18-19 and 20-24 years (24% each);
  • the three most common countries of birth for the young people entering the program were: Australia – 73% and Iran and Ethiopia – 5% each;
  • of the clients born in Australia, 5% identified as of Aboriginal heritage and 43% of young people identified as being from a CALD background; and
  • five per cent of young people supported were receiving a support package from NDIS.

The most common reasons young people sought support during the reporting period included:

  • relationships and family breakdown (44%);
  • family violence (12%); and
  • previous accommodation ending / housing crisis (8% each).

Learn more about the young people supported, and our impact, from the report below.



  1. A support period is the length of time during which a client receives services from Hope Street. The support period ends when the client stops receiving those services, eg they exit one of our programs. Sometimes a young person/family (at risk of) experiencing homelessness requires more than one support period to ensure that they have every opportunity to secure stable accommodation and remain connected to their families, networks, education and employment. ↩

Emergency Support in Melton and surrounding suburbs

 Hope Street First Response Youth Mobile Outreach Service in Melton

If you or someone you know is 16 - 25 years old and experiencing homelessness now (or could be soon) in the Melton local government area and surrounding suburbs, contact our First Response Mobile Outreach Team 9:30am - 10:30pm, 7 days a week.

Details: First Response Youth Mobile Outreach Service in Melton

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