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Hope Street in Melton

Young woman

The Hope Street in Melton program is based on the Youth Foyer like model of supported transitional housing for young people and young families who are provided with safe, secure and affordable accommodation for 12 months to 2 years. Young people are active participants in creating opportunities to strengthen their housing, employment, education, training and personal and social development. Support is provided within a model of eight self-contained units and two family units.

Case management helps young people identify their goals and how they can transition out of the homelessness service system. Hope Street is responsible for the holistic programs and activities that are designed to achieve development in four core areas:

  • Employment, education and training – including living skills development
  • Maintaining successful tenancies
  • Social and recreational development
  • Citizen participation

The program:

  • is an intensive outreach support service offering an integrated case management to young people with links to the City of Melton
  • proactively assists young people to develop resilience through effective integration and interdependence with their local communities
  • is not a crisis support or crisis accommodation program

What does the program offer?

  • Intensive individualised case management:
    • strong one to one relationship between case work and service user
    • flexible service delivery model including tailored levels of support to young people's needs
    • focus on re/connections with significant familial, personal and social relationships
    • building links with key agencies/groups in community to achieve young people's goals
    • a continued flexible approach when young people move into interdependent living
    • highly skilled workers within a highly responsive program
  • Living Skills Program:
    • robust series of group work sessions covering topics such as sustaining a successful tenancy; accessing and sustaining employment, education, training; personal and social development; citizenship and participation
    • utilising and valuing young people's skills and experiences as contributors and facilitators to the Living Skills Program
  • Integration with community:
    • connecting young people as meaningful participants (capacity building) with their local communities through employment, education, personal and citizen opportunities
    • the program connecting as a meaningful participant in local communities via partnership and community capacity building activities
    • joint initiatives with local community groups and agencies

How can young people enter this program?

Young people must be:

  • 16 - 25 years of age—priority will be given to those 19 years and under
  • individuals or part of a couple / family (eg siblings, single parent and child, couple and child)
  • homeless and/or at risk of homelessness
  • linked to the Melton local government area
  • linked or willing to be linked to education, employment or training
  • in receipt of an income that allows for independent living (purchase food, pay rent, travel, etc)
  • able to perform a basic level of independent living skills in activities such as cooking, cleaning, shopping, self regulated routine
  • willing and have the capacity to participate in the program

Please contact your nearest access point(s) listed on this page to find out more about entering this program.


During 2017-18, the program provided 25 new support periods1 with another 14 support periods continuing from last year:
  • Of the 35 young people supported, 11 were under 17 years old.
  • Most young people were born in Australia (83%), 6% identifying themselves as being of Aboriginal heritage, while the five most common countries from which overseas-born young people originated were Iran, Philippines, Somalia, Sudan and Vietnam (all 3%).
  • The main reason young people engaged with the Melton program were relationship/family breakdown and/or violence (41%). A third of young people had experienced housing issues (housing crises, affordability stress, inadequate/inappropriate dwelling conditions or their previous accommodation had ended).
The Melton program provided over 6,600 days of program support including over 4,400 days of accommodation this year. Young people accessing supported accommodation included 13 adults and seven children. Young people reported that while being in the program they had:
  • increased living skills to help the young person be a productive member of society
  • improved self-development, self esteem, mental health, social connectedness and general wellbeing
  • greater connection to the community and to health and other community support services

Learn more about young people's achievements from our program report below.



  1. A support period is the length of time during which a client receives services from Hope Street. The support period ends when the client stops receiving those services, eg they exit one of our programs. Sometimes a young person/family (at risk of) experiencing homelessness requires more than one support period to ensure that they have every opportunity to secure stable accommodation and remain connected to their families, networks, education and employment. ↩


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Emergency Support in Melton LGA

 Hope Street First Response Youth Mobile Outreach Service in Melton

If you or someone you know is 16 - 25 years old and experiencing homelessness now (or could be soon) in the Melton local government area and surrounding suburbs, contact our First Response Mobile Outreach Team 10am - 12 midnight, 7 days a week.

Details: Hope Street First Response Youth Mobile Outreach Service in Melton

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