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Hope Street First Response Youth Mobile Outreach Service in Melton

Youth Mobile Outreach Service in Melton

This project establishes the first innovative youth homelessness and support mobile outreach crisis response in the City of Melton growth corridor, with an annual target of 100 young people/families.

The local government area of Melton has no specialist homelessness crisis response service - it is at least 27km to the nearest homelessness crisis response service and a limited VLine train service severely impacts young people's access to services. This project will significantly address young people's experience and disadvantage from the lack of homelessness support services due to the geographical isolation from the lack of social infrastructure.

The Youth Mobile Outreach Service enhances the emergency response model and service delivery to young people utilising the Hope Street First Response Youth Service in Melton (Youth Refuge) funded by the State Government.  

What does the service offer?

Available 7 days a week from 10:00am to 12:00 midnight, our First Response Mobile Outreach Team will find, identify and engage with young people and young families who are (at risk of) experiencing homelessness in the Melton local government area and surrounding suburbs.  Team members will go to where they are located, for example:

  • hospital
  • school
  • police station
  • Centrelink
  • other service/agency

A safe place to meet with young people can also be arranged if they are staying/sleeping on a friend's couch, in a car, in the park or the streets. 

Young people will get help to be safe, navigate and access the Homelessness Service System and other services (eg health), find emergency accommodation, get food and/or material aid, and more.   Support will be provided that is holistic, integrated, quality, effective and timely.

How can young people access this service?

Young people must be:

  • 16 - 25 years of age
  • individuals or part of a couple / family (eg siblings, single parent and child, couple and child)
  • homeless and/or at risk of homelessness
  • in the Melton local government area or surrounding suburbs - includes Aintree, Brookfield, Burnside - Burnside Heights, Caroline Springs, Cobblebank - Strathtulloh, Diggers Rest, Eynesbury Township, Fraser Rise, Harkness, Hillside, Kurunjang, Melton, Melton South, Melton West, Rockbank, Rural Balance, Taylors Hill and Toolern Vale

Please contact our First Response Mobile Outreach Team on (03) 9132 4300 or


During 2017-18 the First Response Mobile Outreach Team supported 14 young people over a period of 19 days from the program’s launch to 30 June 2018:
  • 79% were 15-24 year-olds - two children under ten were also assisted within their family group
  • Australian-born young people (65%), with 21% identifying themselves as being of Aboriginal heritage, while almost 29% of the overseas-born young people had been in Australia for less than ten years.
  • 79% were unemployed with 29% having no or very low (irregular) income.
Our First Response Mobile Outreach Team found that 86% of the young people reported requiring assistance due to housing crises/affordability stress and inadequate or inappropriate dwelling conditions. Support provided to young people and young families included:
  • getting help to be safe
  • navigating and accessing the homelessness service system and other services
  • finding emergency accommodation, food and/or material aid for up to six weeks within and around the Melton municipality
Learn more from our program report below.



  • Card holder reference in included kit instructions available for delivered kit only.
  • Individual kit items available in our First Response - Melton folder.

Project Partners / Stakeholders

In addition to business, government, community and the courts system, this project involves a range of organisations collaborating with Hope Street.

Featured Partners


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