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Hope Street First Response Youth Mobile Outreach Service in Melton

Youth Mobile Outreach Service in Melton

This project establishes the first innovative youth homelessness and support mobile outreach crisis response in the City of Melton growth corridor, with an annual target of 100 young people/families.

The local government area of Melton has no specialist homelessness crisis response service - it is at least 27km to the nearest homelessness crisis response service and a limited VLine train service severely impacts young people's access to services. This project will significantly address young people's experience and disadvantage from the lack of homelessness support services due to the geographical isolation from the lack of social infrastructure.

The Youth Mobile Outreach Service enhances the emergency response model and service delivery to young people utilising the Hope Street First Response Youth Service in Melton (Youth Refuge) funded by the State Government.  

What does the service offer?

Available 7 days a week from 9:30am to 11:30pm, our First Response Mobile Outreach Team will find, identify and engage with young people and young families who are (at risk of) experiencing homelessness in the Melton local government area and surrounding suburbs.  Team members will go to where they are located, for example:

  • hospital
  • school
  • police station
  • Centrelink
  • other service/agency

A safe place to meet with young people can also be arranged if they are staying/sleeping on a friend's couch, in a car, in the park or the streets. 

Young people will get help to be safe, navigate and access the Homelessness Service System and other services (eg health), find emergency accommodation, get food and/or material aid, and more.   Support will be provided that is holistic, integrated, quality, effective and timely.

How can young people access this service?

Young people must be:

  • 16 - 25 years of age
  • individuals or part of a couple / family (eg siblings, single parent and child, couple and child)
  • (at risk of) experiencing homelessness
  • in the Melton local government area or surrounding suburbs - includes Aintree, Brookfield, Burnside - Burnside Heights, Caroline Springs, Cobblebank - Strathtulloh, Diggers Rest, Eynesbury Township, Fraser Rise, Harkness, Hillside, Kurunjang, Melton, Melton South, Melton West, Rockbank, Rural Balance, Taylors Hill and Toolern Vale

Please contact our First Response Mobile Outreach Team on (03) 9132 4300 or


In the 2018-2019 financial year, the service supported 178 young people, including 24 dependent children, who were experiencing or at risk of homelessness. This significantly exceeded the anticipated annual target of 100 young people. Clients supported included individual young people aged 16-25 years old, single young parents and young families. During the year, 159 young people exited the program.

Of the 178 young people supported:

  • 71 were male and 107 were female;
  • The most common age brackets were:
    • 18-20 years old (39%);
    • 21-25 years old (33%);
    • 15-17 years old (8%);
  • 10% identified as being of Aboriginal heritage;
    • The most common countries of birth included Australia (86%), Sudan (5%), Ethiopia (2%) and South Sudan (2%). Other countries each represented by one young person included Canada, Liberia, New Zealand, Serbia, Somalia, Sri Lanka, Thailand and Zimbabwe;
    • 61% of clients were unemployed; and
    • 37% reported mental health issues.

    Learn more about the young people supported, and our impact, from the report below.



  • Card holder reference in included kit instructions available for delivered kit only.
  • Individual kit items available in our First Response - Melton folder.

Project Partners / Stakeholders

In addition to business, government, community and the courts system, this project involves a range of organisations collaborating with Hope Street.

Featured Partners


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