HomeProgramsYouth Support Service

Youth Support Service

Hope Street worker with young person

This program provides assistance to young people and young families within a case management framework. Dedicated Case Management positions operate to provide one-to-one, client-centred, holistic and coordinated assistance together with the young person or young family.

The client-centred case management support is provided in a framework of empowerment, wellbeing, engagement and participation.

Young people are also assisted to access external funding such as Housing Establishment Funds for tenancy expenses (eg rent, rent in advance/arrears), tenancy settlement, or emergency accommodation. Assistance is provided in either maintaining and/or accessing short, medium and/or long term housing and other services such as educational and employment programs, health and wellbeing, living skills, financial, legal, mental health, parenting and children.

What does the program offer?

Staff who will provide young people with assistance in accessing:

  • crisis accommodation
  • medium term accommodation and housing
  • employment programs
  • legal aid/assistance
  • mental and general health
  • information/services

How can young people enter this program?

Young people must be:

  • 16 - 25 years of age—priority given to young people under 21 years of age
  • either accommodated at the refuge or who have moved on whilst settling into new accommodation
  • linked to the North and North-West Metropolitan region of Melbourne
  • homeless or at risk of being homeless

Please contact your nearest access point(s) listed on this page to find out more about entering this program.


This program supported 63 young people over the 2018-2019 financial year, including three dependent children. Of the 63 clients, 42 were new clients and 21 were carried over from the previous year. 53 young people exited the program during the year. Key client demographics included:

  • The most common age ranges were 21-25 years old (70%), 18-20 years old (22%), and 15-17 years old (2%);
  • The most common country of birth was Australia (50%), followed by Somalia (14%) and Ethiopia (7%);
  • Six clients identified as being of Aboriginal or Torres Strait Islander heritage; and
  • The most common reasons for seeking assistance were:
    • Housing affordability stress (22%);
    • Relationship family breakdown (19%);
    • Housing crisis or eviction (16%); and
    • Domestic and family violence (10%).

Learn more about the young people supported, and our impact, from the report below.



  1. A support period is the length of time during which a client receives services from Hope Street. The support period ends when the client stops receiving those services, eg they exit one of our programs. Sometimes a young person/family (at risk of) experiencing homelessness requires more than one support period to ensure that they have every opportunity to secure stable accommodation and remain connected to their families, networks, education and employment. ↩


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