HomeProgramsYouth Support Service

Youth Support Service

Hands of self-determination

This program provides assistance to young people and young families within a case management framework. Dedicated Case Management positions operate to provide one-to-one, client-centred, holistic and coordinated assistance together with the young person or young family.

It is important that young people identify their own goals, and staff empower young people to develop their own support plans to achieve goals using their own skills and abilities combined with Hope Street resources. Assistance is provided in either maintaining and/or accessing short, medium and/or long term housing and other services such as educational and employment programs, health and wellbeing, living skills, financial, legal, mental health, parenting and children.

What does the program offer?

Staff who will provide young people with assistance in accessing:

  • crisis accommodation
  • medium term accommodation and housing
  • employment programs
  • legal aid/assistance
  • mental and general health
  • information/services

How can young people enter this program?

Young people must be:

  • 16 - 25 years of age—priority given to young people under 21 years of age
  • linked to the North and North-West Metropolitan region of Melbourne
  • homeless or at risk of being homeless

Please contact your nearest access point(s) listed on this page to find out more about entering this program.


The program provided 65 episodes of support during 2015-16 with an additional 13 young people already engaged at the beginning of the year:

  • 42% of all young people were born overseas
  • 5% identified as being of Aboriginal or Torres Strait Islander heritage
  • 8 children were provided support within their family group

The program supported young people to access an array of housing options to support their ongoing accommodation stability needs, including:

  • 10 young people moving into shared accommodation with friends
  • 6 transitioning to the Hope Street in Melton or Hope Street in Whittlesea programs
  • 6 successfully accessing other Transitional Housing
  • 6 being supported into long term supported accommodation
  • 6 connecting to other support services via Access Points
  • 5 obtaining Public Housing
  • 3 being supported to secure private rental
  • 2 re-engaging with their family and moving back home

Learn more about young people's achievements from our program report below.



Submit to FacebookSubmit to Google PlusSubmit to TwitterSubmit to LinkedIn
Go to top
JSN Boot template designed by JoomlaShine.com