HomeProgramsYouth Support Service

Youth Support Service

Hope Street worker with young person

This program provides assistance to young people and young families within a case management framework. Dedicated Case Management positions operate to provide one-to-one, client-centred, holistic and coordinated assistance together with the young person or young family.

The client-centred case management support is provided in a framework of empowerment, wellbeing, engagement and participation.

Young people are also assisted to access external funding such as Housing Establishment Funds for tenancy expenses (eg rent, rent in advance/arrears), tenancy settlement, or emergency accommodation. Assistance is provided in either maintaining and/or accessing short, medium and/or long term housing and other services such as educational and employment programs, health and wellbeing, living skills, financial, legal, mental health, parenting and children.

What does the program offer?

Staff who will provide young people with assistance in accessing:

  • crisis accommodation
  • medium term accommodation and housing
  • employment programs
  • legal aid/assistance
  • mental and general health
  • information/services

How can young people enter this program?

Young people must be:

  • 16 - 25 years of age—priority given to young people under 21 years of age
  • either accommodated at the refuge or who have moved on whilst settling into new accommodation
  • linked to the North and North-West Metropolitan region of Melbourne
  • homeless or at risk of being homeless

Please contact your nearest access point(s) listed on this page to find out more about entering this program.


In 2017-18, the program provided 53 new support periods1 and 21 support periods continuing from the previous year:
  • Of the 61 young people receiving case management support, the majority (64%) were 20-24 years old. Eleven children were also supported within their family group.
  • Australian-born young people accounted for 54% of those supported, 7% identifying themselves as being of Aboriginal and/or Torres Strait Islander heritage.
  • Overseas-born young people came from Ethiopia (10%), Somalia (7%), and Sudan, South Sudan and New Zealand (all 3%).
Housing affordability issues presented a challenge to case workers in locating suitable housing for clients.  During this period, housing outcomes included:
  • transitional housing
  • student accommodation (Foyer program)
  • mental health supported accommodation
  • public housing
  • private rental market accommodation
  • return to family and friends

Learn more about young people's achievements from our program report below.



  1. A support period is the length of time during which a client receives services from Hope Street. The support period ends when the client stops receiving those services, eg they exit one of our programs. Sometimes a young person/family (at risk of) experiencing homelessness requires more than one support period to ensure that they have every opportunity to secure stable accommodation and remain connected to their families, networks, education and employment. ↩


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