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Vision, Purpose & Values

Hope Street Youth and Family Services Ltd ("Hope Street") based in the northern and western regions of Melbourne, is one of the longest established specialist youth homelessness services in Victoria.

As a leading player with 40 years' experience in delivering responsive services to young people in local communities, Hope Street provides both strategically targeted and holistic programs for young people including young families. These programs incorporate the following:

  • Short term supported emergency accommodation
  • Outreach support for 16-25 year olds
  • Youth reconciliation involving counselling and support for young people and families
  • Advocacy, resource and referral services
  • Independent family accommodation

The following statements guide and support our work with youth and families:


A society in which all young people and young families have a safe place to call home.


To influence change to end youth homelessness and empower young people and young families to achieve their full potential.



We treat people with impartiality and dignity.


We work with young people, young families, local communities and our partners – believing that together we achieve more.

Social Justice

We believe that all people have the right to be equal citizens in society and we will strive to achieve this within our purpose.


We are true to ourselves and each other in all of our interactions.


We create inclusive cultures that celebrate differences and similarities.


We draw on our strengths to build a better future.


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Youth super hero

To assist young people and young families at risk of or experiencing homelessness by providing them with resources, support, compassion and opportunities to reach their full potential.


To meet the organisational aim, Hope Street will:

  1. Provide client focused services and support systems to young people including, but not limited to:
    • Accommodation, food, clothing
    • Personal, family and relationship counselling
    • Referrals to specialist services such as mental and general health, education, drug and alcohol services
    • Practical independent living skills such as cooking, cleaning, budgeting, hygiene, nutrition, and washing
    • Information and advocacy to keep young people connected to their community and enable them to access resources such as full income entitlements, housing, legal, employment and training, and other services.
  2. Explore new opportunities for extending housing options for young people and families
  3. Seek to create communities that are safe and respectful of young people
  4. Collaborate with communities to respond to the issues and causes of youth homelessness in their local area
  5. Provide data and research to address youth homelessness at its source and implement social change


Resolving homelessness is the responsibility of: federal, state and local governments; the community; families and individuals. Hope Street believes that young people have the right to safe, secure, affordable housing, and equal access to resources, decision making and life options.


Evidence-based practices, strengths-based approaches, holistic client-centred responses, ethical and professional practice, safety, consistent and responsive service provision with solid and sustainable outcomes to meet the needs of young people and their children, industry standards and accountability to young people, young families, community, partners and supporters.


Hope Street facilitates young people and other stakeholders to be involved in the decision-making processes of our organisation including: policy development, program planning, delivery of services and evaluation.


Strategic and Business Planning is the 'big picture' of the organisation and its future direction. It explains the direction of the organisation and details its operations.

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