Hope Street worker with young person

Co-located at the Hope Street refuge in Brunswick West, the Youth Support Service is a proactive case management program. It also provides outreach support to past residents who have transitioned into new accommodation. The client-centred case management approach encompasses trauma-informed practice with a focus on empowerment, wellbeing, positive housing outcomes, engagement and participation.

Young people are also assisted to access external funding such as Private Rental Brokerage or Housing Establishment Funds for tenancy expenses, tenancy settlement, or emergency accommodation. The service is designed to provide young people with intensive case management for a period of six weeks, though many clients receive longer support periods1 due to the complexity of their situation.

What does the program offer?

  • Crisis accommodation
  • Intensive individualised support to promote capacity building and maximise outcomes for young people
  • Living Skills Program
  • Connection to the local community through employment, education, personal and citizenship opportunities

How can young people enter this program?

Young people must be:

  • 16 - 25 years of age
  • either accommodated at the Brunswick West refuge or who have moved on whilst settling into new accommodation
  • linked to the North and North-West Metropolitan region of Melbourne

Please contact your nearest access point(s) listed on this page to find out more about entering this program.


During 2019-2020, the program assisted 54 unique clients including five dependent children (27 males, 26 females and one non-identified as either), comprising 52 new clients and ten clients who continued to receive support from the previous year:

  • the most common age ranges were 20-24 years (50%), 18-19 years (20%) and 17 years (7%);
  • Australia was the most common country of birth with 54% of clients entering the program, of which six per cent identified as either Aboriginal or Torres Strait Islander;
  • 56% identified as coming from a CALD background;
  • the other most common countries of birth were Somalia (13%), Ethiopia (7%) and South Sudan (6%);
  • The average length of support for clients exiting the program was 96 days, with 52 support periods being provided; and
  • two per cent of clients were in receipt of a support package from NDIS.

The most common reasons young people sought assistance were:

  • housing affordability, housing crisis and lack of family and/or community support (15% each);
  • relationship and family breakdown (8%);
  • inadequate or inappropriate dwelling conditions (10%); and
  • domestic and family violence (6%).

Learn more about the young people supported, and our impact, from the report below.



  1. A support period is the length of time during which a client receives services from Hope Street. The support period ends when the client stops receiving those services, eg they exit one of our programs. Sometimes a young person/family (at risk of) experiencing homelessness requires more than one support period to ensure that they have every opportunity to secure stable accommodation and remain connected to their families, networks, education and employment. ↩
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