Hope Street worker with young person

Co-located at the Hope Street refuge in Brunswick West, the Youth Support Service is a proactive case management program. It also provides outreach support to past residents who have transitioned into new accommodation. The client-centred case management approach encompasses trauma-informed practice with a focus on empowerment, wellbeing, positive housing outcomes, engagement and participation.

Young people are also assisted to access external funding such as Private Rental Brokerage or Housing Establishment Funds for tenancy expenses, tenancy settlement, or emergency accommodation. The service is designed to provide young people with intensive case management for a period of six weeks, though many clients receive longer support periods1 due to the complexity of their situation.

What does the program offer?

  • Crisis accommodation
  • Intensive individualised support to promote capacity building and maximise outcomes for young people
  • Living Skills Program
  • Connection to the local community through employment, education, personal and citizenship opportunities

How can young people enter this program?

Young people must be:

  • 16 - 25 years of age
  • either accommodated at the Brunswick West refuge or who have moved on whilst settling into new accommodation
  • linked to the North and North-West Metropolitan region of Melbourne

Please contact your nearest access point(s) listed on this page to find out more about entering this program.


This program supported 63 young people over the 2018-2019 financial year, including three dependent children. Of the 63 clients, 42 were new clients and 21 were carried over from the previous year. 53 young people exited the program during the year. Key client demographics included:

  • The most common age ranges were 21-25 years old (70%), 18-20 years old (22%), and 15-17 years old (2%);
  • The most common country of birth was Australia (50%), followed by Somalia (14%) and Ethiopia (7%);
  • Six clients identified as being of Aboriginal or Torres Strait Islander heritage; and
  • The most common reasons for seeking assistance were:
    • Housing affordability stress (22%);
    • Relationship family breakdown (19%);
    • Housing crisis or eviction (16%); and
    • Domestic and family violence (10%).

Learn more about the young people supported, and our impact, from the report below.


  1. A support period is the length of time during which a client receives services from Hope Street. The support period ends when the client stops receiving those services, eg they exit one of our programs. Sometimes a young person/family (at risk of) experiencing homelessness requires more than one support period to ensure that they have every opportunity to secure stable accommodation and remain connected to their families, networks, education and employment.
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