Young mum and baby

The Youth Residential program provides crisis accommodation and 24/7 support to young people and young families who reside in the Hope Street refuge in Brunswick West. This is a safe place where young people and their children are supported to move from a situation of crisis, uncertainty and risk to a situation of calm and empowerment to make decisions about their own lives.

What does the program offer?

  • Accommodation for up to seven young people
  • Two-bedroom Family Unit for young people and their accompanying children
  • Overnight and weekend emergency accommodation, when capacity allows
  • Safe and stable environment, meals, basic clothing and toiletry supplies
  • Case management support
  • Access to a visiting nurse
  • Access to the Youth Reconciliation program and HYDDI
  • Living Skills Program
  • Information/education sessions eg financial, employment, legal, health matters

How can young people enter this program?

Young people must be:

  • 16 - 25 years of age—priority given to young people under 21 years of age and who are from the Moreland and Hume local government areas
  • (at risk of) experiencing homelessness
  • linked to the North and North-West Metropolitan region of Melbourne

Please contact your nearest access point(s) listed on this page to find out more about entering this program.


In 2018-2019, 108 young people were accommodated at the Youth Refuge, including one accompanying child. Of these, 101 were new clients this year, whilst seven clients were carried over from the previous year. During the year, 106 clients exited the program.

Of the 108 young people supported:

  • 67 were female and 41 were male;
  • The most common age brackets were 21-25 years old (54%); 18-20 years old (36%); and 15-17 years old (8%);
  • 50% were born in Australia, with 7% identifying as Aboriginal or Torres Strait Islander;
  • Of those born overseas, the majority were born in Somalia (9%), Ethiopia (9%); England (6%), Canada (4%), New Zealand (4%) and Sudan (4%). China, Columbia, Egypt, Ghana, Liberia, Pakistan, Samoa, South Sudan and Tanzania were also represented with one client from each country;
  • 49% had a prior mental health diagnosis; and
  • The most common reasons for seeking assistance were:
    • previous accommodation ended (34%);
    • domestic and family violence (14%);
    • relationship and family breakdown (10%); and
    • lack of family and/or community support (8%).

Learn more about the young people supported, and our impact, from the report below.


  1. A support period is the length of time during which a client receives services from Hope Street. The support period ends when the client stops receiving those services, eg they exit one of our programs. Sometimes a young person/family (at risk of) experiencing homelessness requires more than one support period to ensure that they have every opportunity to secure stable accommodation and remain connected to their families, networks, education and employment.
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