Young mum and baby

The Youth Residential program provides crisis accommodation and 24/7 support to young people and young families who reside in the Hope Street refuge in Brunswick West. This is a safe place where young people and their children are supported to move from a situation of crisis, uncertainty and risk to a situation of calm and empowerment to make decisions about their own lives.

What does the program offer?

  • Accommodation for up to seven young people
  • Two-bedroom Family Unit for young people and their accompanying children
  • Overnight and weekend emergency accommodation, when capacity allows
  • Safe and stable environment, meals, basic clothing and toiletry supplies
  • Case management support
  • Access to a visiting nurse
  • Access to the Youth Reconciliation program and HYDDI
  • Living Skills Program
  • Information/education sessions eg financial, employment, legal, health matters

How can young people enter this program?

Young people must be:

  • 16 - 25 years of age—priority given to young people under 21 years of age and who are from the Moreland and Hume local government areas
  • (at risk of) experiencing homelessness
  • linked to the North and North-West Metropolitan region of Melbourne

Please contact your nearest access point(s) listed on this page to find out more about entering this program.


During 2019-2020, the program assisted 71 unique individual young people, providing them support in crisis accommodation, including one accompanying child between the age of 6-8 years:

  • 95 were newly-assisted clients, with seven young people being carried over from the previous reporting period;
  • 96 clients exited the program;
  • 102 support periods1 were provided to clients, with an average length-of-stay being 34 days;
  • the most common age brackets were 20-24 (56%), 18-19 (25%) and 17 years old (11%); and
  • three per cent of young people were in receipt of a support package through NDIS.

The most common countries of birth were Australia (55%), Ethiopia (11%) and Somalia (7%):

  • four per cent of those born in Australia identified as being of Aboriginal heritage; and
  • 48% of young people identified as being from a CALD community.

The most common reasons for young people seeking assistance were:

  • previous accommodation ended (21%);
  • relationship and family breakdown (20%);
  • domestic and family violence (18%); and
  • housing affordability stress (11%).

Learn more about the young people supported, and our impact, from the report below.



  1. A support period is the length of time during which a client receives services from Hope Street. The support period ends when the client stops receiving those services, eg they exit one of our programs. Sometimes a young person/family (at risk of) experiencing homelessness requires more than one support period to ensure that they have every opportunity to secure stable accommodation and remain connected to their families, networks, education and employment. ↩
Go to top
JSN Boot template designed by