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Youth Residential

Young mum and baby

The Youth Residential program provides crisis accommodation and support to young people who reside in the Hope Street refuge. This is a safe place where young people and young families are supported to move from a situation of crisis, uncertainty and risk to a situation of calming, planning and being able to act and make decisions regarding their situation and life.

With the expertise of other specialist youth programs located in the same premises as the refuge – as well as the immediate need for shelter, safety, warmth, food and understanding – short term needs are also addressed. General health, dental care, mental health, family relationships, employment, education and training, longer term housing and income are some of the areas young people seek assistance with.

The program provides short-term crisis accommodation to young people that is staffed 24/7.

What does the program offer?

  • Refuge

    • capacity to house up to 7 young people: 4 female and 3 male bedrooms
    • is comfortable and safe—doors and windows are only opened by staff
    • is free from violence, aggression, harassment, illegal drugs and alcohol
    • provides food and basic toiletries
    • provides crisis accommodation up to 6 weeks, with review based on the young person's needs, progress with achieving goals, impact of external supports and connections, engagement, ability to continue to maintain refuge placement, income capacity, and accommodation options - exit points
    • secure, furnished bedrooms with all general furnishings as well as access to community kitchen/dining area (and daily foods), laundry, separate lounge with TV, DVD and computer games, recreation room and recreational items, and bathroom facilities. Phone and computer access also available
    • access to crisis case management
  • Overnight Emergency Beds - this is an additional resource to the Hope Street refuge model which supports a young person's access to overnight crisis accommodation. Each female or male young person is provided a safe and secure room overnight and access to the same refuge resources listed above

  • Crisis Accommodation (CAP Unit)
    • accommodates young families - includes mothers/fathers, single mothers/fathers, children and siblings, etc
    • provides crisis accommodation for up to 3 months with review
    • single brick dwelling with 2 bedrooms, lounge, kitchen and bathroom, fenced front and rear yard and private access
    • access to crisis case management

How can young people enter this program?

Young people must be:

  • 16 - 25 years of age—priority given to young people under 21 years of age
  • linked to the North and North-West Metropolitan region of Melbourne
  • homeless or at risk of being homeless

Young people are allocated a living skills worker who works with them to acquire and improve independent living skills and knowledge. Social and emotional development are also promoted via relaxation, self-awareness, social learning, sharing meals together and other group interactions.

We have local partnerships with the Coburg YWCA gym for our young people to access, the Moreland Library group and the Salvation Army in Brunswick.

Please contact your nearest access point(s) listed on this page to find out more about entering this program.


During 2017-18, the program provided 108 support periods1 including 7 support periods continuing from the previous year:
  • Of the 61 young people receiving support, 54% were 20-24 years old, followed by 41% aged 15-19 years, 3% aged 20-29 years and 2% being children under 10 years old.
  • Most of the young people at our refuge were born in Australia (48%) with 3% identifying themselves as being of Aboriginal heritage.
  • The majority of young people born overseas originated from Somalia (13%), Ethiopia (11%), Sudan and Kenya (5% each).
  • The most common reason young people sought assistance were their previous accommodation ending (21%), followed by relationship or family breakdown (21%) and domestic and family violence (19%).
The duration of stay for each young person varies greatly depending on their needs and the type of vacancy advertised:
  • 39 young people stayed at the refuge for under ten nights while 10 young people stayed between 50 and 100 nights, 4 young people for 30-50 nights and 3 young people for 10-30 nights.
  • 5 young people stayed at our refuge for over 100 nights. Reasons for this included a lack of income, high support needs or no suitable housing being available.
  • The housing outcomes for these young people can be viewed in our program report for our Youth Support Service as the same young people are being accommodated at our refuge.

Learn more about young people's achievements from our program report below.



  1. A support period is the length of time during which a client receives services from Hope Street. The support period ends when the client stops receiving those services, eg they exit one of our programs. Sometimes a young person/family (at risk of) experiencing homelessness requires more than one support period to ensure that they have every opportunity to secure stable accommodation and remain connected to their families, networks, education and employment. ↩


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