Helping our youth grow

An Enhanced Youth Refuge Response initiative based on multi disciplinary intervention, BOOST responds to the immediate situation and needs of the young person or young family. The program is designed for young people with multiple needs who are disconnected from their community, allied support and mainstream services and are floating in and out of the homelessness service system.

The program also responds to young people who are at risk of entering into homelessness and works with the young person and family to prevent this from occurring.  BOOST practitioners provide a weekly outpost for young people at the access point in Preston run by Haven; Home, Safe. Young people can be referred here by the access point staff and seen by our BOOST case managers for information and support, or referral into the BOOST program for ongoing support.

What does the program offer?

BOOST utilises an intensive case management practice framework and a multidisciplinary team approach in delivering services to young people experiencing homelessness including:

  • when available, short-term accommodation for up to seven nights (Short Stay Bed), short-term crisis support for up to six weeks (Crisis Response), or case management for three months (Outreach)
  • housing support
  • linkages into the community
  • role modelling and mentoring
  • referral pathways
  • living skills
  • budgeting assistance
  • advice and information

How can young people enter this program?

Young people must be:

  • 16 - 25 years of age—young people who are pregnant and/or parenting are a core part of the target group
  • linked to the North and North-West Metropolitan region of Melbourne
  • homeless or at risk of being homeless and in crisis

Please contact your nearest access point(s) listed on this page to find out more about entering this program.


In the 2017-18 period, the program provided 156 episodes of support:
  • 134 new assists occurred during this period.
  • Just over 21% of the 95 young people supported were under 18 years old.
  • Of the 58 young people born in Australia, almost 13% identified as having Aboriginal and/or Torres Strait Islander heritage.
  • The majority of overseas-born young people in the program originated from Ethiopia, Somalia and New Zealand (8%, 6% and 3% respectively).
The Department of Health and Human Services’ support period1 targets were exceeded with the program achieving 102% against expected service delivery through provision of the following support periods:
  • Outreach: 38
  • Crisis Response: 54
  • Short Stay Bed: 42

Learn more about young people's achievements from our program report below.



  1. A support period is the length of time during which a client receives services from Hope Street. The support period ends when the client stops receiving those services, eg they exit one of our programs. Sometimes a young person/family (at risk of) experiencing homelessness requires more than one support period to ensure that they have every opportunity to secure stable accommodation and remain connected to their families, networks, education and employment. ↩


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